Marissa Pickard
Toledo
Summary
Dynamic professional with extensive experience in luxury service environments, including Mancy's Steak House. Proven track record in relationship building and upselling, enhancing guest experiences. Skilled in esthetics and retail sales, delivering outstanding client care while maintaining meticulous attention to detail. Committed to optimizing customer satisfaction and fostering lasting connections.
Overview
10
10
years of professional experience
Work History
Fine Dining Server
Mancy's Steak House
09.2021 - Current
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Cultivated warm relationships with regular customers.
- Suggested wine pairings to go with specific menu items.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Increased sales significantly by upselling higher-end products to customers.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Esthetician
Skinology Face Bar
04.2022 - 09.2022
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Recommended retail products for at-home use.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Answered phone calls and emails to schedule client appointments.
Bank Teller
Huntington National Bank
06.2020 - 08.2021
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Counted and packaged currency and coins.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Server
Sakura Japanese Steakhouse
09.2015 - 06.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
High School Diploma -
Whitmer High School
Toledo, OH06-2017
Esthetics -
Toledo Academy of Beauty
Oregon, OH06-2022
Skills
- Customer service
- Reservation management
- Relationship building
- Sales
- Luxury experience management
- Detail-oriented
- Facials and microdermabrasion
- Esthetics
- Spa retail sales
- Outstanding client care
- Proficient in eyebrow and lash tinting
Timeline
Esthetician
Skinology Face Bar
04.2022 - 09.2022
Fine Dining Server
Mancy's Steak House
09.2021 - Current
Bank Teller
Huntington National Bank
06.2020 - 08.2021
Server
Sakura Japanese Steakhouse
09.2015 - 06.2020
High School Diploma -
Whitmer High School
Esthetics -
Toledo Academy of Beauty
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