Luciano Villegas
Rockwall
Summary
Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Cinemark XD and 14
Rockwall
04.2021 - Current
- Communicated regularly with customers to gain insights into their needs.
- Implemented quality control measures to uphold company standards.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
Night Auditor
Towneplace Suites By Marriott
Rockwall
03.2022 - 01.2023
- Maintained a secure environment for the protection of guests' property and assets.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Prepared detailed audit reports at the end of each shift.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
- Greeted, registered and assigned rooms to hotel or motel guests.
2nd Assistant
Culver's
Rockwall
09.2015 - 03.2018
- Assessed company operations for compliance with safety standards.
- Gathered and sorted data for reports and files.
- Set specific goals for projects to measure progress and evaluate end results.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Audited company's legal documents to verify compliant policies and procedures.
- Worked closely with other assistants to make sure that everyone was aware of their responsibilities.
- Implemented strategies to take advantage of new opportunities.
- Prepared detailed reports on progress, budgeting and time management for the First Assistant Director.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Facilitated training sessions for new employees on company policies and procedures.
- Provided support to the First Assistant Director in scheduling and coordinating cast and crew.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Completed day-to-day duties accurately and efficiently.
Education
MA Cert. -
The College Of Health Care Professions
Garland, TX03.2025
High School Diploma -
Rockwall-Heath High School
Rockwall, TX06-2018
GED -
Edgenuity
04.2018
Skills
- Hospitality
- Cashiering
- Payroll
- Scheduling
- Hiring
- Management
- Balancing till drawers
- Inventory
- Night Audit
- Bartending
- Front Desk Reception
Projects
Med School - Continuing Education, Major in Neuroscience; Dr. and Scientist in Human Development and Treatment
Personal Information
Date of Birth: 12/05/99
Timeline
Night Auditor
Towneplace Suites By Marriott
03.2022 - 01.2023
Assistant Manager
Cinemark XD and 14
04.2021 - Current
2nd Assistant
Culver's
09.2015 - 03.2018
MA Cert. -
The College Of Health Care Professions
High School Diploma -
Rockwall-Heath High School
GED -
Edgenuity
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