Lucienda Romulus
Ft. Pierce
Summary
Customer-focused professional with experience in fast-paced restaurant and retail environments. Skilled in delivering excellent customer service, handling transactions accurately, multitasking under pressure, and maintaining organized, welcoming spaces.
Overview
2
2
years of professional experience
1
1
Certification
Work History
FOH Team Member
PDQ Restaurant
Port St. Lucie
04.2025 - 12.2025
- Collaborated with kitchen staff, processed POS transactions, and maintained cleanliness during peak hours.
- Provided exceptional customer service to enhance guest satisfaction and retention.
- Operated point-of-sale systems efficiently to process transactions accurately.
- Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
Seasonal Sales Associate
Five Below
Stuart Florida
05.2025 - 08.2025
- Maintained visual merchandising standards and assisted customers.
- Assisted customers in locating products, enhancing shopping experience and satisfaction.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Cashier Team Lead
Popeyes Louisiana Kitchen
Port St. Lucie
01.2024 - 05.2025
- Supervised cashier team, trained new hires, and handled cash reconciliation.
- Trained new cashiers on point-of-sale systems and customer service techniques.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Conducted regular audits of register funds to minimize potential losses due to theft or error.
Cashier / Customer Service Associate
Walmart
Port St. Lucie
03.2024 - 12.2024
- Processed transactions accurately and resolved customer concerns.
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Resolved customer complaints promptly, enhancing satisfaction and fostering loyalty to the store brand.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School -
Fort Pierce Central High School
03-2026
Skills
- Customer Service Expert
- Cash Handling & POS Expert
- Multitasking Expert
- Team Collaboration Expert
- Problem Solving Expert
- Dependability Expert
Certification
Food Safety Certification
Languages
English Native
Haitian Creole Native
Interests
Psychology and personal growth reading, reflective journaling, communication skills development, budgeting, educational podcasts, and cooking
Timeline
Seasonal Sales Associate
Five Below
05.2025 - 08.2025
FOH Team Member
PDQ Restaurant
04.2025 - 12.2025
Cashier / Customer Service Associate
Walmart
03.2024 - 12.2024
Cashier Team Lead
Popeyes Louisiana Kitchen
01.2024 - 05.2025
High School -
Fort Pierce Central High School