Lucien Dale (He/Him)
Santa Maria,CA
Summary
Preferred first name is Lucien, full legal name will be provided once hired.
Overview
2
2
years of professional experience
Work History
Customer Service (Cashier, Server)
The Natural Cafe
11.2023 - 02.2025
- Greeted customers entering restaurant and responded promptly to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
To-Go Specialist
Cracker Barrell
11.2022 - 04.2023
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Contributed to sales growth by upselling menu items when taking orders from customers.
- Assisted in inventory management, helping to minimize waste and ensure availability of popular menu items.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Contributed positively towards team goals through effective communication between front-of-house staff members and the kitchen team.
Education
English
Allan Hancock College
Santa Maria, CAHigh School Diploma -
Arroyo Grande High School
Arroyo Grande, CA06-2022
Skills
- Reliability and punctuality
- Patience and composure
- POS system operation
- Multitasking and organization
- Phone etiquette
- Conflict resolution
- Cultural awareness
- Team collaboration
- Training and mentoring
Languages
English
Native or Bilingual
Spanish
Elementary
Interests
- Creative Writing
- Personal Development and Self-Improvement
- Video Editing
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Customer Service (Cashier, Server)
The Natural Cafe
11.2023 - 02.2025
To-Go Specialist
Cracker Barrell
11.2022 - 04.2023
English
Allan Hancock College
High School Diploma -
Arroyo Grande High School