Lucila De La Roca
Applied ABC
Orange
1
Language
2
years of professional experience
Bilingual Human Services Professional holding Bachelor of Arts in Psychology. Leveraged strong academic foundations in human behavior and hands-on experience in high-volume retail operations to maintain data integrity and resolve customer conflicts with empathy. Committed to enhancing client care through effective implementation of behavior intervention plans and fostering positive relationships.
Work History
Behavior Technician
1 Month- Managed and audited store databases with Microsoft Excel and proprietary inventory systems to ensure accurate pricing updates and generate reliable reports.
- Implemented individualized treatment plans to enhance client behavioral outcomes.
- Collaborated with interdisciplinary teams to assess and modify therapy techniques.
- Monitored client progress, documenting data for ongoing evaluations and adjustments.
Retail Associate - Pricing Department
1 Year 8 Months- Compliance: Maintain 100% accuracy for product pricing and high volume promotional signage across store merchandise, eliminating compliance risks.
- Collaborated with upper management and team members to coordinate product placement and execute promotional floor displays, enhancing visual merchandising under tight deadlines.
- Resolved financial discrepancies and customer inquiries as front line point of contact, maintaining calm and reassuring demeanor in high traffic environment.
- Assisted diverse demographic of customers using bilingual communication skills, ensuring clear and accessible service.
Education
Bachelor of Arts (B.A) - Psychology
Skills
Bilingual: English / Spanish
Data management
Active listening
Data collection
Documentation skills
Behavior analysis
Cross-cultural communication
Cross-team collaboration
Languages
English
Timeline
Behavior Technician
Applied ABC
07.2026 - CurrentRead More
Retail Associate - Pricing Department
SuperFresh
10.2024 - 06.2026Read More
Montclair State University
Bachelor of Arts (B.A) from Psychology
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