Lucilen Pernas
Cape Coral,FL
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dental Manager
Riverdale Dental Associates
Cape Coral
06.2023 - Current
- Coordinated with dental providers regarding patient care and scheduling needs
- Implemented strategies to improve efficiency in the day-to-day operations of the office
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations
- Performed financial analysis to identify areas of cost savings or revenue enhancement opportunities
- Collaborated with other healthcare professionals in order to provide quality care to patients.
Office Coordinator
Kelly J. Wallis D.C.
Cape Coral
11.2022 - 05.2023
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies
- Answered incoming telephone calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
Insurance Account Representative / Coordinator
Physicians Primary Care
La Florida, Región Metropolitana
02.2022 - 11.2022
- Negotiated terms and conditions of policies with customers
- Analyzed statistical data related to insurance claims, costs, trends, and other factors
- Resolved customer complaints regarding coverage or service issues
- Explained complex policy provisions to customers in a clear manner.
Dental Office Manager
Lee A. Welky DMD
Estero, FL
09.2019 - 02.2022
- Supervised and coordinated the daily activities of dental staff, including scheduling, delegating tasks, and training new personnel
- Assisted in training new employees on office policies and procedures related to dental services
- Monitored and evaluated staff performance to ensure compliance with professional standards, safety regulations, and administrative policies
- Performed administrative tasks such as payroll processing, budgeting, purchasing equipment and supplies.
Patient Service Specialist
Pediatrics Orthopedics of SWF
Fort Myers, FL
12.2014 - 01.2019
- Scheduled appointments and managed patient records using electronic health record software
- Assisted in resolving billing disputes between providers and insurance companies and patients
- Reviewed outstanding balances on accounts regularly to ensure accuracy
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
Field Tech Coordinator
Enterprise Consulting Solutions
Fort Myers, FL
08.2014 - 12.2014
- Chart Retrieval Services, Credentialing Site Reviews, and Electronic Medical Record Storage
- On-site reviewer to complete Medical Provider Site Visit evaluations.
Front Desk Coordinator
Bonita Dental Care
Bonita Springs, FL
11.2013 - 08.2014
- Highly experienced in Dentrix Dental software
- Greeted patients, provided them with necessary paperwork, and verified insurance information
- Answered a high volume of incoming calls, scheduled appointments, and confirmed patient visits
- Collected payments from patients in accordance with established policies and procedures.
Education
Associate of Arts in Business Administration -
Miami Dade Community College
Miami, FL01.1994
Associate of Arts in Business Administration -
Monroe College
Bronx, NY11.1991
Skills
- Office Administration
- Medical Records Management
- HIPAA Compliance
- Appointment Coordination
- Schedule Management
- Insurance Billing
- Workflow Coordination
- Quickbooks
- Medical coding
- Proficiency in Eaglesoft
Certification
CPR certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dental Manager
Riverdale Dental Associates
06.2023 - Current
Office Coordinator
Kelly J. Wallis D.C.
11.2022 - 05.2023
Insurance Account Representative / Coordinator
Physicians Primary Care
02.2022 - 11.2022
Dental Office Manager
Lee A. Welky DMD
09.2019 - 02.2022
Patient Service Specialist
Pediatrics Orthopedics of SWF
12.2014 - 01.2019
Field Tech Coordinator
Enterprise Consulting Solutions
08.2014 - 12.2014
Front Desk Coordinator
Bonita Dental Care
11.2013 - 08.2014
Associate of Arts in Business Administration -
Miami Dade Community College
Associate of Arts in Business Administration -
Monroe College