Lucille Mayo
Manvel
Summary
Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Communicative team player oriented with skills in coaching and task delegation.
Overview
1
1
Certification
3
3
years of post-secondary education
12
12
years of professional experience
Work History
Closing Services Manager
Entera Realty
Houston
04.2025 - Current
- Managed daily operations to ensure exceptional client service and satisfaction.
- Coordinated communication between clients and real estate agents to streamline processes.
- Oversaw team performance, providing guidance and support to enhance service quality.
- Implemented training programs for staff to improve customer interaction skills.
- Developed and maintained relationships with clients to foster loyalty and retention.
- Resolved client inquiries promptly, ensuring a positive experience throughout transactions.
- Developed and maintained relationships with customers, vendors, and suppliers.
Branch Real Estate Coordinator II
Edward Jones
St Louis
04.2023 - 03.2025
- Managed negotiation, renewal, and termination of commercial property leases for regional branch locations, ensuring optimal lease terms.
- Reviewed contracts and tracked critical deadlines, ensuring compliance with transaction requirements and enhancing organizational efficiency.
- Supported local staff and real estate agents by organizing daily workflows and documents, facilitating smooth office operations.
- Stakeholder Communication: Acting as the main contact point between finance, legal, and external vendors
Lead Transaction Manager
Entera Realty LLC
Houston
07.2021 - 03.2023
- Managed, trained, and developed a team of 7 transaction managers to fulfill 800+ transactions monthly.
- Develop new SOPs and present new processes to internal and external partners.
- Develop new SOPs and present new processes to internal and external partners.
- Collaborated with nationwide team members to streamline communication and project alignment.
- Collaborate with team members across the nation.
- Cultivate team culture and assist in the growth and development of employees.
- Collaborated with teams to create onboarding processes that improved client transition experience.
Transaction Manager
Entera Realty LLC
Houston
02.2021 - 07.2021
- Facilitated between 100-450 transactions monthly from contract to close.
- Cultivated relationships with stakeholders to facilitate effective communication and collaboration.
- Coordinated inspections and negotiated repairs to ensure successful transaction completion.
Licensed Realtor, Locator
Smart City Locating
Houston
12.2018 - 01.2020
- Cultivated client relationships to address leasing needs, successfully leasing properties to 35 clients.
- Guided clients during property visits, providing tailored advice on suitability and market value.
- Monitored current real estate market trends to inform client consultations.
Training Specialist
Asset Plus Companies
Houston
05.2018 - 11.2018
- Deliver group and individual instruction and training covering a range of technical and operational areas.
- Trained staff via webinar, group sessions and individual sessions.
- Established and managed training budget, fostering strong vendor relationships to enhance training resources.
- Formulate training outlines and determine instructional methods, utilizing knowledge of specified training needs and effectiveness of methods.
- Created and maintained training budget and relationships with vendors.
- Contributed to initiatives that fostered a positive company culture and motivating employees.
- Updated training materials and maintained databases to ensure alignment with current systems and best practices.
Operations Specialist
Asset Plus Companies
Houston
07.2016 - 04.2018
- Managed client and customer relations through phone and email to enhance communication and service.
- Compiled and delivered weekly leasing reports and monthly financial packages to support decision-making.
- Trained staff via webinars, one on one sessions, and meetings and organized firmwide knowledge base.
- Identified and implemented efficiency improvements by updating databases and streamlining processes.
- Developed and maintained a centralized knowledge base for the entire firm.
Operations Assistant
Asset Plus Companies
Houston
02.2016 - 07.2016
- Facilitated timely reporting and processing to ensure on-time delivery of all reports.
- Collaborated with accounting to guarantee completion and delivery of all financial reports.
- Assisted internal staff by addressing questions with accurate information from databases.
Assistant General Manager
Asset Plus Companies
Waco
08.2015 - 02.2016
- Developed and implemented promotions, advertising, and social media strategies to enhance community engagement.
- Collected all rent payments and completed regular financial audits.
- Coordinated communication between residents and their parents/guarantors to ensure satisfaction and address concerns.
- Led a team of five community assistants and two maintenance personnel to support resident services.
Leasing & Marketing Manager
Asset Plus Companies
Waco
04.2014 - 08.2015
- Oversaw advertising and social media accounts for apartment complex, enhancing community engagement and brand visibility.
- Reviewed and finalized leasing contracts, ensuring compliance and clarity for residents.
- Mediated resident and employee conflicts using active listening and problem analysis, fostering a positive living and working environment.
Education
Master of Business Administration -
Louisiana State University
Shreveport, LA 08.2023 - 07.2026
Bachelor of Arts - Journalism, Public Relations & New Media
Baylor University
Waco, TXSkills
- Project Management
- Process Improvement
- Quality Assurance
- Stakeholder management
- Client management
- Customer support
- Customer service
- Team Management
- Staff Onboarding
- Salesforce
- Microsoft SharePoint
- Microsoft Outlook
- Microsoft Word
- Microsoft PowerPoint
- G-suite
Certification
- Certified Lean Practitioner, 14,349
- Texas Real Estate License, 717306
Timeline
Closing Services Manager
Entera Realty
04.2025 - Current
Master of Business Administration -
Louisiana State University
08.2023 - 07.2026
Branch Real Estate Coordinator II
Edward Jones
04.2023 - 03.2025
Lead Transaction Manager
Entera Realty LLC
07.2021 - 03.2023
Transaction Manager
Entera Realty LLC
02.2021 - 07.2021
Licensed Realtor, Locator
Smart City Locating
12.2018 - 01.2020
Training Specialist
Asset Plus Companies
05.2018 - 11.2018
Operations Specialist
Asset Plus Companies
07.2016 - 04.2018
Operations Assistant
Asset Plus Companies
02.2016 - 07.2016
Assistant General Manager
Asset Plus Companies
08.2015 - 02.2016
Leasing & Marketing Manager
Asset Plus Companies
04.2014 - 08.2015
Bachelor of Arts - Journalism, Public Relations & New Media
Baylor University