LUCY POTAMPA
Culver,US
Summary
- Dedicated to learning, growing, and succeeding in tasks at hand.
- Capable of reviewing and improving processes to improve office operations continuously.
- Outgoing and well-organized, with exceptional coordination and interpersonal skills. - With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
- Friendly and dependable team player with good problem-solving skills, sound judgment, and strong critical-thinking skills.
- Experienced with providing empathetic support and guidance to employees. Utilizes counseling skills to address personal and professional challenges. Strong understanding of mental health strategies and workplace dynamics.
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Offering dedicated and compassionate approach to supporting individuals in counseling setting, eager to learn and develop in this environment. Brings foundational understanding of counseling concepts and effective communication skills, ready to apply and enhance these abilities. Ready to use and develop active listening and problem-solving skills
- Experienced with student counseling support and administrative tasks. Utilizes effective communication to assist in program development and student guidance. Track record of managing sensitive information and providing reliable support to counseling team.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
McPheeters Turf Inc
Culver, OR
06.2012 - Current
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assessed customer needs and upsold products and services to maximize plant and turf sales.
- Delivered service and support to each customer, paving the way for future business opportunities.
- Educated customers on special pricing opportunities and company offerings.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Drove sales by effectively upselling and cross-selling products to maximize profitability.
- Maintained a friendly, outgoing personality to promote a positive work environment and build customer loyalty.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
- Generated brand awareness and positive product impressions to increase sales.
- Welcomed customers, offered to help locate items, and suggested merchandise without being intrusive or pushy.
- Help customers load purchased equipment when necessary.
- Initiated friendly conversations with each customer to determine the level of assistance required.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Completed all assigned training to stay updated on important policies and procedures.
- Fostered customer retention by assessing and meeting product needs.
- Readied merchandise for the sales floor by marking items with identifying codes and accurate pricing.
- Calculated pricing, scanned tags, applied discounts, collected payments, and offered receipts to process transactions.
- Supported managers with organizing stores and showcasing new items in eye-catching displays.
- Counted cash, made changes, and stored coupons to keep an organized and balanced cash register drawer.
- Followed all company policies, and procedures to promote company goals and maintain safety.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Built customer loyalty by engaging with and identifying the product needs of customers.
- Helped customers by answering questions and locating merchandise.
- Assisted in ringing up sales at registers and bagging merchandise.
- Restocked shelves, racks, and bins with the latest merchandise and changed signage to promote special items.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
PCC Schlosser
Redmond, OR
07.2022 - 07.2023
- Throughout my time I learned and preformed several different tasks. Such as finishing, dimensional, parts moving, I worked in wax department for a little bit.
Resident Assistant
Brookdale Senior Living
Redmond, OR
06.2021 - 09.2021
- I helped residents in the morning to get up and get ready for the day. I took meal orders for the residents.
- I helped residents with any daily necessities, such as, getting dressed, showering, making the bed, brushing hair, laundry, and more. I helped move and get residents around where they needed when they needed.
- Changed the bed linens and made sure the residents were comfortable.
- Helped disabled clients in any way I could to help them achieve independence and happiness.
- Kept the patient area clean, safe, and well-organized.
- Helped residents with their daily hygiene routines, such as dental and mouth care, bathing, and hair care.
Cashier
Fergusons Market
Terrebonne, OR
01.2021 - 01.2021
- Helped customers find specific products, answered questions, and offered product advice.
- Operated cash register, collected payments, and provided accurate change.
- Assisted with purchases, locating items, and signing up for rewards programs.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Wiped down counters and conveyor belts to remove debris and maintain cleanliness.
- Wrapped items and bagged purchases properly to prevent merchandise breakage. Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep the store operational.
- Processed all sales transactions promptly to prevent long customer wait times.
- Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers.
- Scanned customer purchases, supporting transactions to streamline the sales process.
- Monitored sales events, added new merchandise, and rang up purchases.
- Properly verified customer identification for alcohol or tobacco purchases.
- Kept well-stocked cashier lanes and store shelves to promote strong sales.
Retail Sales Associate
Cove Corner Store, Inc.
Culver, OR
06.2020 - 08.2020
- Dressed in simple and completed garments for photographs and displays.
- Maintained a friendly, outgoing personality to promote a positive work environment and build customer loyalty.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
- Generated brand awareness and positive product impressions to increase sales.
- Welcomed customers, offered to help locate items, and suggested merchandise without being intrusive or pushy.
- Help customers load purchased equipment when necessary.
- Initiated friendly conversations with each customer to determine the level of assistance required.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Readied merchandise for the sales floor by marking items with identifying codes and accurate pricing.
- Maintained assigned area-to-store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
- Calculated pricing, scanned tags, applied discounts, collected payments, and offered receipts to process transactions.
- Supported managers with organizing stores and showcasing new items in eye-catching displays.
- Counted cash, made changes, and stored coupons to keep an organized and balanced cash register drawer.
- Handled price checks, merchandise transfers, and fitting room returns to keep the store orderly and efficient.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Built customer loyalty by engaging with and identifying the product needs of customers.
- Helped customers by answering questions and locating merchandise.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Assisted in ringing up sales at registers and bagging merchandise.
- Restocked shelves, racks, and bins with the latest merchandise and changed signage to promote special items.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Education
High School -
Culver High School
Culver, OR01.2020
Some college (No degree) - Nursing
Biola University
La Mirada, CASome college (No degree) - Nursing
Eastern Oregon University
La Grande, ORBachelor of Arts - Biblical Counseling
The Master's University
Santa Clarita, CA05.2026
Skills
- Patient privacy and confidentiality
- Direct patient care
- Infection control and aseptic procedures
- Resolution-oriented
- Residential support
- Conflict resolution
- First-Aid knowledge
- Team Player
- Business Strategy
- Patient Management
- Meal planning and preparation
- Time management
- Customer assistance
- Customer engagement
- Retail sales
- Relationship building
- Motivation techniques
- Life skills development
- Skill development
- Counseling
- Social perceptiveness
- Problem-solving
- Teamwork and collaboration
- Developing relationships
- Treatment Planning
- Research
Certification
CPR and First Aid
Timeline
PCC Schlosser
07.2022 - 07.2023
Resident Assistant
Brookdale Senior Living
06.2021 - 09.2021
Cashier
Fergusons Market
01.2021 - 01.2021
Retail Sales Associate
Cove Corner Store, Inc.
06.2020 - 08.2020
Retail Sales Associate
McPheeters Turf Inc
06.2012 - Current
Some college (No degree) - Nursing
Biola University
Some college (No degree) - Nursing
Eastern Oregon University
High School -
Culver High School
Bachelor of Arts - Biblical Counseling
The Master's University