Verna Self
Culver
Summary
Detail-oriented banking associate with extensive experience in managing financial transactions and maintaining accurate records. Proven ability to leverage strong interpersonal skills to effectively assist customers and meet their needs with efficiency and professionalism. Demonstrated success in ensuring compliance with banking regulations while consistently delivering exceptional service. Committed to fostering team collaboration and achieving results, exhibiting dependability and adaptability to evolving demands.
Overview
27
27
years of professional experience
Work History
Teller Associate
Selco Credit Union
Redmond, OR
09.2022 - 03.2025
- Banking transactions for members; Deposits, Cashing Checks, Cash Withdrawals, Money Orders, Cashiers Check
- Drive through Duties
- Customer Service
- Sales of additional accounts and or services
Human Services Speacialist III
OR Dept. of Human Services
Madras, OR
12.2021 - 05.2022
- Completed SNAP application and renewal training, along with Medical benefits screenings
- Screening process of appropriate formats to complete applications through citizenship, unemployment, social security and others
- Phones
Cage Supervisor
Indian Head Casino
Warm Springs, OR
10.2016 - 01.2020
- Abides by all regulations as stated in the Class III Gaming Compact with State of Oregon
- Assist customers with cashing tickets, making change, cash advances, paying jackpots for slots.
- Follow specific cash and chip handling procedures.
- Balance cash drawer at beginning of shift and end of shift.
- Exchange foreign currency by accurately computing exchange rate
Sporting Goods Sales Associate
Bi-Mart
Madras, OR
04.2015 - 08.2016
- Effectively & correctly compiled federal paper works including finger printing & background checks for sales of fire arms & licensing for hunting and fishing with the State of Oregon.
- Ensured accurate information was provided to Oregon State Police Department to insure accurate transfer of fire arms.
- Retail Merchandising - Planogram detail set up of products
- Communicated and emailed with Corporate Distribution Center to maintain an accurate account of product.
Oregon Senior & Disabilities Div
Madras, OR
12.2010 - 09.2013
- Provided at home care of family member
Sales Manager
Clarion Hotel
Bakersfield, CA
09.2007 - 12.2008
- Developed and executed sales strategies to achieve revenue targets and market penetration goals.
- Led cross-functional teams to enhance customer experience and streamline sales processes.
- Analyzed market trends and competitor activities to inform strategic decision-making.
- Mentored junior sales staff, fostering a culture of continuous improvement and professional growth.
Sales Coordinator
Bakersfield CVB
Bakersfield, CA
10.2001 - 08.2007
- Coordinated sales activities to enhance communication between teams and streamline processes.
- Managed schedules and logistics for client meetings, ensuring timely follow-ups and engagement.
- Developed sales reports using CRM tools to track performance and identify improvement areas.
- Supported the sales team in preparing presentations and proposals for client pitches.
Financial Aid Office Assistant
Santa Barbara Business College
Bakersfield, CA
04.1998 - 09.2001
- Assisted students in completing financial aid applications and documentation requirements.
- Coordinated communication between students and financial aid advisors to resolve inquiries efficiently.
- Maintained accurate financial records and updated databases for student aid eligibility.
- Reviewed applications for completeness, ensuring compliance with federal and state regulations.
Education
Business Management and Marketing - College
Tulane University
Bakersfield, CA01.2007
Business Admin - Post Secondary
Santa Barbara Business College
Bakersfield, CA01.1997
Skills
- Customer service
- Customer support
- Banking
- Hotel experience
- Transcription
- Filing
- Data entry
- Front desk
- Sales
- Staff scheduling
- Technical Proficiency
- Computerized Filing
- Data Entry
- Scheduling
- Multiline Telephone
- Reception
- Typing 55 WPM
- Microsoft Office - Word, Excel, Outlook
- Contract Negotiations
- Customer Retention
- Human Resource
- Organizational skills
- Processing cash transactions
- Financial sales
- Mobile devices
- Computer operation
- Upselling
Timeline
Teller Associate
Selco Credit Union
09.2022 - 03.2025
Human Services Speacialist III
OR Dept. of Human Services
12.2021 - 05.2022
Cage Supervisor
Indian Head Casino
10.2016 - 01.2020
Sporting Goods Sales Associate
Bi-Mart
04.2015 - 08.2016
Oregon Senior & Disabilities Div
12.2010 - 09.2013
Sales Manager
Clarion Hotel
09.2007 - 12.2008
Sales Coordinator
Bakersfield CVB
10.2001 - 08.2007
Financial Aid Office Assistant
Santa Barbara Business College
04.1998 - 09.2001
Business Admin - Post Secondary
Santa Barbara Business College
Business Management and Marketing - College
Tulane University