Sarah Ventura
Orlando,FL
Overview
5
5
years of professional experience
Work History
Teller Associate
Populus Group
Orlando, FL
09.2023 - Current
- Consistently met or exceeded individual performance metrics set forth by management, contributing positively to overall branch success.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Accurately processed a high volume of foreign currency exchanges for customers, ensuring satisfaction with smooth transactions.
- Ensured a seamless banking experience for customers through meticulous attention to detail when handling paperwork and account updates.
Loan Processing Manager
Instaloan
Miami, FL
01.2023 - 03.2023
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Supervised branch operations and made continuous improvements in each area.
Assistant Store Manager
Instaloan
Orlando FL
08.2022 - 12.2022
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
Store Manager
Advance America Cash Advance
Orlando FL
08.2021 - 08.2022
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
Assistant Teller Manager
CFSC
New York
10.2019 - 02.2021
- Purchased and maintained office supply inventories while adhering to budgeting practices.
- Executed wire transfers, stop payments and account transfers.
- Promoted bank's products and services by consistently cross-selling to customers.
- Examined tellers' reports of daily transactions for accuracy.
Education
Associate Of Business Administration -
Valencia College
Orlando, FL07.2019
John Casablancas Modeling Center
Orlando, FL07.2018
Skills
- Loan Application Processing
- Teller Transactions
- Consumer Banking
- Account Audits
- Opening Accounts
- Trust Funding
- Excellent time management skills
- Bilingual in Spanish/English
- Customer Service
Timeline
Teller Associate
Populus Group
09.2023 - Current
Loan Processing Manager
Instaloan
01.2023 - 03.2023
Assistant Store Manager
Instaloan
08.2022 - 12.2022
Store Manager
Advance America Cash Advance
08.2021 - 08.2022
Assistant Teller Manager
CFSC
10.2019 - 02.2021
Associate Of Business Administration -
Valencia College
John Casablancas Modeling Center