Guadalupe Cedano Cabrera
Revere,MA
Summary
Experienced Teller Associate skilled in customer relationship building and transaction processing. Known for addressing inquiries promptly and ensuring compliance with regulations. Ready to leverage attention to detail to enhance customer trust and satisfaction.
Overview
9
9
years of professional experience
Work History
Teller Associate
Santander Bank Us
05.2021 - 10.2024
- Verified customer identification by checking driver license or other form of IDs.
- Assisted customers with online banking inquiries and directed them to appropriate resources for further assistance.
- Ensured compliance with applicable laws and regulations related to banking operation.
- handling money, deposits, withdrawal, transfers etc.
- demonstrated awareness, commitment and dedication to serving and building customer relationships.
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Food Service Associate
Rumney Marsh Academy
09.2018 - 03.2020
- Prepared and served nutritious meals adhering to dietary guidelines and food safety standards.
- Maintained cleanliness and organization of kitchen and dining areas to ensure compliance with health regulations.
- Assisted in inventory management, including tracking supplies and restocking as needed for efficient operations.
- Collaborated with team members to coordinate meal service during their lunch hours, enhancing students satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected students loads.
Cashier
PLS Check Cashing
01.2016 - 07.2018
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cash drawer accuracy through diligent tracking of sales and returns.
- Trained new staff on operational procedures and best practices for customer interactions.
- Worked flexible schedule and extra shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
English High School
Boston, MA06.1999
Skills
- Cash handling expertise
- Deposit processing
- Transaction processing accuracy
- Loan payment processing
- Customer confidentiality
- Check verification
- Customer relationship building
- Exceptional customer service
- Friendly
Accomplishments
- Earned REWARD for outstanding customer service.
Languages
Spanish
Native or Bilingual
Timeline
Teller Associate
Santander Bank Us
05.2021 - 10.2024
Food Service Associate
Rumney Marsh Academy
09.2018 - 03.2020
Cashier
PLS Check Cashing
01.2016 - 07.2018
High School Diploma -
English High School