Summary
Overview
Work History
Education
Skills
Timeline
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LUCILLE REESE

Eatonton,GA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

27
27
years of professional experience

Work History

Customer Service Specialist

Takeda Pharmaceuticals
Social Circle, GA
01.2021 - Current
  • Problem-solving abilities In-store support
  • High-energy attitude Technologically savvy Microsoft Office expertise Sales expertise
  • Documented customer correspondence in CRM to track requests, problems and solutions
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Must be able to read and follow detailed written instructions and have good verbal/written communication skills
  • Trained new hires on products and services, best practices and protocols to reduce process gaps
  • Organized client contracts, records and reports to strengthen traceability
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

License Examiner/Customer Service Associate

Driver Services
Milledgeville, GA
01.2006 - 01.2021
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
  • Educated customers on special pricing opportunities and company offerings
  • Upheld quality control policies and procedures to increase customer satisfaction
  • Evaluate applications, records, or documents to determine the eligibility of applicants for licensure, Identification cards or permits and applying the various laws, rules and regulations in making these determinations
  • Processed documentation and troubleshot discrepancies to build client rapport
  • Explained benefits, features and recommendations to maximize client retention.

Cashier Team Lead

Shell Expresslane
Eatonton, GA
02.1997 - 01.2006
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding
  • Scanned, priced and bagged customer groceries quickly to keep lines moving
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff
  • Verified customer age requirement for alcohol or tobacco purchases
  • Answered customer questions and provided store information.

Education

High School Diploma -

Putnam County High School, Ultimate Medical Academy
Eatonton, Clearwater Clearwater, GA, FL

Skills

[Type] support

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Timeline

Customer Service Specialist

Takeda Pharmaceuticals
01.2021 - Current

License Examiner/Customer Service Associate

Driver Services
01.2006 - 01.2021

Cashier Team Lead

Shell Expresslane
02.1997 - 01.2006

High School Diploma -

Putnam County High School, Ultimate Medical Academy

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LUCILLE REESE