Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Lucille Robinson

Caledonia,MS

Summary

Professional inspector with extensive experience in quality assurance and compliance. Known for keen eye for detail and commitment to maintaining high standards. Adept at working collaboratively with teams to achieve results and adapt to evolving requirements. Skilled in using inspection tools and methodologies to ensure product integrity.

Dynamic General Manager with a proven track record at Taco Bell, excelling in operations management and team building. Spearheaded strategies that boosted sales and enhanced employee satisfaction. Skilled in training and coaching, I foster strong relationships with staff and clients, ensuring compliance and operational excellence while driving cost reductions.


Overview

28
28
years of professional experience
1
1
Certification

Work History

General Manager

Taco Bell
11.2017 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.

Shift Manager/ Assistant General Manager

Taco Bell
06.2000 - 11.2017
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Executive Housekeeper

Microtell Inn &’Suites
10.2016 - 04.2017
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
  • Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
  • Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.

Inspector/ Packer

Sanderson Plumbing
03.1997 - 09.2002
  • Prepared reports detailing findings of inspections, investigations, and tests.
  • Ensured compliance with industry regulations through meticulous attention to detail during inspections.
  • Upheld codes and regulations governing materials, processes, and procedures.
  • Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.

Education

Associate of Arts - Liberal Arts

East Mississippi Community College
Scooba, MS
05-2004

Associate of Arts - Supervision & Management Technology

East Mississippi Community College
Scooba, MS
05-2004

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Time management
  • Training and coaching
  • Staff training/development
  • Inventory control
  • Employee scheduling
  • Administrative skills
  • Labor cost controls
  • Facility management
  • Staffing
  • Performance evaluations
  • Purchasing
  • Expense control
  • Sales expertise
  • Cost reductions
  • Team oversight
  • Sales analysis
  • Advertising and marketing
  • Data review
  • Risk management
  • Loss prevention

Accomplishments


  • Apart the 2% out of the US to receive Signature Store Award
  • "Queen Core"
  • Operations Award
  • Manager of the Year
  • "Diablo" Speed Award
  • "Chasing the Stars" Awards
  • 5 Star Core Awards
  • Many more

Certification

- ServSafe certification

Timeline

General Manager

Taco Bell
11.2017 - Current

Executive Housekeeper

Microtell Inn &’Suites
10.2016 - 04.2017

Shift Manager/ Assistant General Manager

Taco Bell
06.2000 - 11.2017

Inspector/ Packer

Sanderson Plumbing
03.1997 - 09.2002

Associate of Arts - Liberal Arts

East Mississippi Community College

Associate of Arts - Supervision & Management Technology

East Mississippi Community College

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