Lucille Smith
Nephrology Associates PLLC
Clemmons,USA
8
years of professional experience
Supportive team leader with 5 years’ experience. Able to build positive rapport, guide and motivate teams to achieve workplace goals. Passionate about thoughtful leadership and coaching. Proficient, rapid learner in workplace processes.
Work History
Secretary
2 Years 6 Months- Coordinated daily check-in tasks and collaborated with team members at multiple locations following promotion to workflow coordinator.
- Managed medical records and disability paperwork across both offices to ensure compliance and accuracy.
- Epic trained.
Team Lead
7 Months- Established clear performance metrics for the team and tracked progress toward set expectations and goals.
- Mitigated potential issues through proactive planning, monitoring, and timely decision making to maintain team performance.
- Interviewed and hired employees while providing mentorship to facilitate their integration and growth within the team.
- Developed employee work schedules to optimize staffing levels and ensure coverage during peak operational hours.
- Analyzed metrics for departments and set goals for teams.
Manager
5 Months- Established team priorities, maintained schedules and monitored performance.
- Developed and maintained relationships with customers and increased membership sales.
- Planned and budgeted accurately when ordering weekly business supplies based on demand and monthly movie trends.
- Accurate cash handling and safe total monitoring at the beginning and end of each shift.
Shift Lead
7 Months- Provided customer service and support in a pharmacy environment.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Led by example, demonstrating a strong work ethic and commitment to excellence.
- Exercised composure under pressure and in escalated customer service scenarios.
Customer Service Associate
5 Months- Managed high volume hours with exceptional time management skills, minimizing wait times for customers.
- Utilized sales techniques to increase product visibility and drive customer purchases.
- Assisted colleagues with challenging situations, providing guidance based on experience in the industry.
- Maximized efficiency within the workplace by implementing new methods for handling daily tasks.
Crew Member
6 Months- Friendly and efficient service at the register, improving customer satisfaction.
- Handling multiple tasks simultaneously without compromising quality or efficiency.
Customer Service Associate
9 Months- Enhanced customer loyalty through exceptional service and positive experiences.
- Utilized extensive product knowledge to deliver accurate information to customers.
- Trained new associates on company policies and procedures, fostering a supportive work environment.
Education
Undergraduate - Fashion Merchandising
Some College (No Degree) - Radiography
Skills
EPIC proficiency
HIPAA compliance
Data analysis
Workflow coordination
Task management
Team performance assessment
POS proficiency
Medical records management
Timeline
Secretary
Nephrology Associates PLLC
02.2024 - CurrentRead More
Team Lead
Walmart
07.2023 - 02.2024Read More
Manager
AMC
02.2023 - 07.2023Read More
Shift Lead
Walgreens
03.2022 - 10.2022Read More
Customer Service Associate
Walgreens
10.2021 - 03.2022Read More
Crew Member
McDonalds
10.2020 - 04.2021Read More
Customer Service Associate
Walgreens
10.2018 - 07.2019Read More
Forsyth Technical Community College
Some College (No Degree) from Radiography
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East Carolina University
Undergraduate from Fashion Merchandising
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