Tonya Anderson
Sachse,USA
Summary
I'm a results-oriented individual with skills in Health care, customer relations, organization, and business. I am highly motivated to bring excellence and teamwork into the workplace.
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives Seasoned Operations Manager and talented leader with several years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
32
32
years of professional experience
Work History
Operations Manager
The groundUP
08.2024 - Current
- Company Overview: (214-907-9644)
- Preparing, editing, finalizing and transmitting proposals
- Generating work orders
- Scheduling projects and coordinating available personnel
- Setting up daily work rosters for the field staff
- Communicating with customers and end users when necessary
- Meeting and maintaining customer relations
- Managing of staff members, including scheduling of shop and office related tasks
- Hiring and firing staff as well as performing annual staff reviews
- Inside & Outside sales
- Develop and maintain inventory tracking system of products
- (214-907-9644)
SAH Inpatient / Microbiology Lab Assistant
Swedish American UW Health Care
03.2021 - 08.2024
- Company Overview: (779-696-4225)
- Microbiology set ups – anaerobic/aerobic, cultures, gram stains, ARUP send out
- Performing Molecular testing on Abbott ID NOW Flu/RSV/Strep (Serology)
- Performing HSV 1/2 testing on Allere
- Cepheid- MRSA PCR, Covid Plus (RQUAD), Covid Plus, MRSA/SA blood cultures, GBS PCR, CDIFF PCR, Enterovirus PCR, CARBAR PCR, weekly and monthly maintenance on Cepheid
- GenMark – Gram positive and Gram negative blood cultures, Fungal cultures, RP2
- RA/RF , RPR - Serology
- HYPLSA , Cryptospordium/Giardia, CDIFF, Rotavirus stool testing - Serology
- Cryptococcal antigen testing - Serology
- Order media and supplies for microbiology department
- (779-696-4225)
Creekside/ SAH Inpatient / Covid Clinic – Lab Assistant
Swedish American UW Health Care
09.2020 - 03.2021
- Company Overview: (779-696-0300)
- Opening and closing the lab which services several hundred people, making sure the equipment and orders are “up & running” in the morning and secured at the end of the day
- Performing Phlebotomy / Flu / RSV / MRSA screen / Mono / Strep / UA / Coag / Accucheck
- Entering and retrieving orders in system
- Maintaining a calm & professional atmosphere for patients
- (779-696-0300)
Brookside Specialty Clinic -Medical Scribe Endocrinology
Swedish American Health Care
03.2020 - 09.2020
- Company Overview: (779-696-9201)
- Accompany the physician upon patient interview and examination
- Charted clinical findings
- Assisted physician in focus studies on subject of patient care
- Accurately documents all elements of treatments and medications
- Assisting physicians with patient/family related paperwork
- (779-696-9201)
Hospital Coordinator
Orgainzing/Decorating /Inside-Outside
08.2017 - 02.2020
- Company Overview: Self- employed
- Personalized landscaping – maintained and designed customers flower gardens and yards
- Home Organization – personal organization of home
- Garage/small warehouses – reorganization of garages, storage facilities and utility trucks
- Interior Painting and decorating
- Self- employed
Hospital Coordinator
Sound Physicians /Eagle Hospital Physicians
09.2012 - 07.2017
- Company Overview: (779-696-5476)
- Physicians Scheduling / On Call-Amion
- Patient Distribution / Hospitalist Census
- Assisting physicians with patient/family related paperwork
- Payroll/Physicians Reimbursements
- Maintaining billing and billing reconciliation report IMBILLS
- Coordinate lunches for doctors and interviews
- Customer Care
- Review patient charge data and practice encounters
- Respond to billing questions/follow-up
- Assist in obtaining Data for Physician Performance Evaluation
- Physician Credentialing
- Marketing and Outreach
- Referring Physician Services
- Assist Eagle Management
- (779-696-5476)
Lab Technician / Medical Assistant
Swedish American Woodside Lab
10.2009 - 09.2012
- Company Overview: (815-636-6400)
- Assisting physicians as needed, including assessing patients and entering data into system
- Opening and closing the lab which services several hundred people, making sure the equipment and orders are “up & running” in the morning and secured at the end of the day
- Performing Phlebotomy / Flu / RSV / MRSA screen / Mono / Pertusis / UA / Coag / Accucheck
- Entering and retrieving orders in system
- (815-636-6400)
Patient Care Technician/CNA, Oncology Dept.
Swedish American Hospital
10.2006 - 10.2009
- Company Overview: (815-489-4410)
- Performed patient care duties of Certified Nurse’s Assistant
- Assisted RN’s
- Took vital signs and communicated results to attending personnel
- Performed Phlebotomy
- (815-489-4410)
Pharmacy Technician
Osco/CVS Pharmacy
06.2005 - 11.2006
- Company Overview: (815-623-1696)
- Service customers
- Input prescriptions into system
- Fill prescriptions
- Communicate with doctors as needed
- Handle Medicare billing and all other health insurance issues
- Order supplies and drugs for pharmacy
- (815-623-1696)
Full-Time Caregiver
05.1993 - 06.2005
- I stepped away from full-time employment to invest in the growth and development of my children while keeping a busy household
- During this time, I also had my own craft business
- I designed and made crafts for Hilander Foods and participated in several local craft shows
- I do have 8 years prior experience in Secretarial/ Customer Service work from IBM
- Fenner Fluid Power
- Engineering Technician /Clinton Desk Top Publishing /Sales Secretary Electronics
Education
Pharmacy Technician License -
01.2006
Certified Nurse’s Assistant Certificate - undefined
Rock Valley College
Rockford, IL01.2004
Associates in Medical Secretary - Information Word Processor
Rockford Business College
Rockford, IL01.1988
Diploma - undefined
Auburn High School
Rockford, IL01.1985
Skills
- Medical experience
- Customer service
- Process execution
- Regulation compliance
- Problem analysis
- Problem solving
- Team collaboration
- MS Office proficiency
- Outlook proficiency
- Epic proficiency
- Meditech proficiency
- Beaker proficiency
- AutoCAD proficiency
- Amion proficiency
- ImBills proficiency
- Customer relations
- Perception of customer needs
- Resourcefulness
- People oriented
- Sensitivity
- Confidentiality
- Organizational skills
- Prioritization
- Detail oriented
- Time management
- Multi-tasking
- Independent work
- Team contribution
- Health and safety compliance
- Performance monitoring
- Performance reporting
- Organizational management
- Incidents management
Community Service
- Volunteer, Convoy of Hope
- Volunteer, Grounds for Life Breakfast Program for the Homeless, Salvation Army
Professionalaccomplishments
Ability to maintain a friendly and professional presence, Excellent perception of customers’ needs, Resourceful in finding the right answers to customers’ cares & concerns, People oriented; able to relate on all levels, Capable of problem solving with internal and external customers while maintaining sensitivity and confidentiality., Exceptional ability to prioritize, Detail oriented, Highly focused and effective with managing time, Successful at multi-tasking, Able to work well both independently and as a strongly contributing team member.
Timeline
Operations Manager
The groundUP
08.2024 - Current
SAH Inpatient / Microbiology Lab Assistant
Swedish American UW Health Care
03.2021 - 08.2024
Creekside/ SAH Inpatient / Covid Clinic – Lab Assistant
Swedish American UW Health Care
09.2020 - 03.2021
Brookside Specialty Clinic -Medical Scribe Endocrinology
Swedish American Health Care
03.2020 - 09.2020
Hospital Coordinator
Orgainzing/Decorating /Inside-Outside
08.2017 - 02.2020
Hospital Coordinator
Sound Physicians /Eagle Hospital Physicians
09.2012 - 07.2017
Lab Technician / Medical Assistant
Swedish American Woodside Lab
10.2009 - 09.2012
Patient Care Technician/CNA, Oncology Dept.
Swedish American Hospital
10.2006 - 10.2009
Pharmacy Technician
Osco/CVS Pharmacy
06.2005 - 11.2006
Full-Time Caregiver
05.1993 - 06.2005
Certified Nurse’s Assistant Certificate - undefined
Rock Valley College
Associates in Medical Secretary - Information Word Processor
Rockford Business College
Diploma - undefined
Auburn High School
Pharmacy Technician License -
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