Tonya Anderson
Machesney Park
Summary
Results-oriented healthcare professional with a strong background in customer relations, organization, and business. Dedicated to fostering excellence and teamwork in the workplace. Experienced team leader adept at efficiently managing departments to achieve objectives. Proactive and diligent individual committed to driving continuous operational enhancements.
Overview
20
20
years of professional experience
Work History
Operations Manager
The groundUP
08.2024 - 02.2025
- Preparing, editing, finalizing and transmitting proposals
- Generating work orders
- Scheduling projects and coordinating available personnel
- Setting up daily work rosters for the field staff
- Communicating with customers and end users when necessary
- Meeting and maintaining customer relations
- Managing of staff members, including scheduling of shop and office related tasks
- Hiring and firing staff as well as performing annual staff reviews
- Inside & Outside sales
- Develop and maintain inventory tracking system of products
Microbiology Lab Assistant
Swedish American UW Health
03.2021 - 08.2024
- Microbiology set ups – anaerobic/aerobic, cultures, gram stains, ARUP send out
- Performing Molecular testing on Abbott ID NOW Flu/RSV/Strep (Serology)
- Performing HSV 1/2 testing on Allere
- Cepheid- MRSA PCR, Covid Plus (RQUAD), Covid Plus, MRSA/SA blood cultures, GBS PCR, CDIFF PCR, Enterovirus PCR, CARBAR PCR, weekly and monthly maintenance on Cepheid
- GenMark – Gram positive and Gram negative blood cultures, Fungal cultures, RP2
- RA/RF, RPR - HYPLSA , Cryptosporidium/Giardia, CDIFF, Rotavirus stool testing – Cryptococcal antigen testing - Serology
- Ordering media and supplies for microbiology department, keeping supplies organized and well-stocked
- Analyzing and interpreting data, accurately identifying and reporting laboratory results
- Troubleshooting problems with equipment and recalibrating devices or bringing serious concerns to supervisor for handling
- Operating a wide range of laboratory equipment and instruments to complete analysis
Lab/MA
Swedish American UW Health Care
09.2020 - 03.2021
- Opening and closing the lab which services several hundred people, ensuring the equipment and orders are “up & running” in the morning and secured at the end of the day
- Performing Phlebotomy / Flu / RSV / MRSA screen / Mono / Strep / UA / Coag / Accucheck
- Demonstrated flexibility working in a fast-paced and ever-changing environment
- Performed testing and quality control using approved laboratory procedures and instrumentation
- Trained new laboratory personnel to apply proper laboratory techniques and best practices
Medical Scribe Endocrinology
UW Health Swedish American
03.2020 - 09.2020
- Accurately documenting all elements of treatments and medications
- Attending patient appointments and writing narrative accounts of events using proper abbreviations, grammar, and spelling
- Documenting complete information about examinations, treatment plans, lab results, and other details directly into charts
- Staying on top of current patient loads to facilitate efficient and organized workflow
- Accompanying physicians throughout the day in fast-paced, stressful environments
- Charting patient encounters by recording information such as diagnosis, treatments, and prescriptions
- Transcribing sensitive documents with complete confidentiality
Owner
Inside-Outside
08.2017 - 02.2020
- Company Overview: Self-employed
- Personalized landscaping – maintained and designed yards and flower gardens
- Home Organization – personal organization of home
- Garage/small warehouses – reorganization of garages, storage facilities, and utility trucks
- Interior and Exterior Painting
- Consulting with customers to assess needs and propose optimal solutions
Hospital Coordinator
Sound Physicians / Eagle Hospital Physicians
09.2012 - 07.2017
- Company Overview: (779-696-5476)
- Physicians Scheduling / On Call-Amion
- Patient Distribution / Hospitalist Census
- Assisting physicians with patient/family related paperwork
- Payroll/Physicians Reimbursements
- Maintaining billing and billing reconciliation report IMBILLS
- Coordinating lunches for doctors and interviews
- Customer Care
- Review patient charge data and practice encounters
- Respond to billing questions/follow-up
- Physician Credentialing
- Referring Physician Services
- Established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care
Lab Technician / Medical Assistant
Swedish American Woodside Lab (Now UW Health)
10.2009 - 09.2012
- Company Overview: (Now Creekside)
- Assisting physicians as needed, including assessing patients, helping with patient procedures, and entering data into Epic
- Opening and closing the lab which services several hundred people, ensuring the equipment and orders are “up & running” in the morning and secured at the end of the day
- Performing Phlebotomy / Flu / RSV / MRSA screen / Mono / Pertussis / UA / COAG and Accucheck
- Entering and retrieving orders
- Performed testing and quality control using approved laboratory procedures and instrumentation as well as prepare samples for shipping and disposing of bodily fluids in proper containers
- Trained new laboratory personnel to apply proper laboratory techniques and best practices
Patient Care Technician/CNA, Oncology Dept.
Swedish American Hospital
10.2006 - 10.2009
- Company Overview: (779-696-4400)
- Performed patient care duties of Certified Nurse's Assistant
- Assisted RN's
- Took vital signs and communicated results to attending personnel
- Performed Phlebotomy
Pharmacy Technician
Osco/CVS Pharmacy
06.2005 - 11.2006
- Company Overview: (815-623-1696)
- Handle Medicare billing and all other health insurance issues
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Solved customer problems in-person or over the telephone by providing assistance with placing orders, navigating systems, and locating items
- Counted and labeled prescriptions with correct item and quantity
- Collected co-payments or full payments from customers
- Entered and processed patients' prescriptions into the internal system
- Stocked, labeled, and inventoried medication to keep accurate records
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Welcomed customers to the pharmacy and answered questions relating to prescriptions and over-the-counter products
Education
Pharmacy Technician License -
OSCO
Rockford, IL01.2006
Certified Nurse's Assistant Certificate - Nursing Practice
Rock Valley College
Rockford, IL01.2004
Diploma - Medical Secretary in Information Word Processor
Rockford Business College
Rockford, IL01.1988
Diploma - undefined
Auburn High School
Rockford, IL01.1985
Skills
- Medical experience
- Customer service
- Problem solving
- Team collaboration
- MS Office proficiency
- Outlook proficiency
- EPIC proficiency
- Customer relations
- People oriented
- Confidentiality
- Organizational skills
- Prioritization
- Detail oriented
- Time management
- Multi-tasking
- Independent work
- Problem-solving
- Team leadership
- Operations management
- Workflow optimization
- Inventory control
- Health and safety compliance
- Customer relations specialist
Timeline
Operations Manager
The groundUP
08.2024 - 02.2025
Microbiology Lab Assistant
Swedish American UW Health
03.2021 - 08.2024
Lab/MA
Swedish American UW Health Care
09.2020 - 03.2021
Medical Scribe Endocrinology
UW Health Swedish American
03.2020 - 09.2020
Owner
Inside-Outside
08.2017 - 02.2020
Hospital Coordinator
Sound Physicians / Eagle Hospital Physicians
09.2012 - 07.2017
Lab Technician / Medical Assistant
Swedish American Woodside Lab (Now UW Health)
10.2009 - 09.2012
Patient Care Technician/CNA, Oncology Dept.
Swedish American Hospital
10.2006 - 10.2009
Pharmacy Technician
Osco/CVS Pharmacy
06.2005 - 11.2006
Certified Nurse's Assistant Certificate - Nursing Practice
Rock Valley College
Diploma - Medical Secretary in Information Word Processor
Rockford Business College
Diploma - undefined
Auburn High School
Pharmacy Technician License -
OSCO
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