Faith Lucas Christian
Danielsville,GA
Summary
Results-driven, dependable, and hardworking professional committed to providing efficient, high quality customer service seeking career opportunities in the healthcare industry. Proficiencies: MS Excel; MS Word; MS PowerPoint Skills: Written and verbal communication (letters, emails, presentations, face-to-face communications); Decision-making skills; Attention to detail; Data inventory (organizing, recording, storing, or saving information); Open to feedback. Reliable Product Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Center
Community Emergency Response Team
01.2018
- Community Emergency Response Team Disaster Preparedness Fire Safety Disaster Medical Operations Light Search & Rescue Disaster Psychology Team Organization Disaster Simulation Terrorism Awareness
- Analyzed complex trauma conditions and quickly determined treatments for various illnesses and injuries
- Assigned patients to appropriate treatment area based upon observations, vital signs and brief history
- Maintained current understanding of local, state and federal guidelines for emergency response
- Built and strengthened relationships with area governments, departments and agencies to manage effective planning and implementation of emergency response strategies
- Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation
- Investigated practical and theoretical issues facing emergency services and identified effective resolutions
Customer Service Representative
Aucera
05.2024 - 09.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers
Customer Service Associate (Temporary)
Walgreen's Drug Store
10.2023 - 01.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Informed customers about special promotions and provided detailed information for various products
- Responded to customer calls and emails to answer questions about products and services
Assembly Worker/Machine Operator
Caterpillar Inc
04.2022 - 07.2023
- Accurately record information regarding product testing or production Adhere to safety standards MSDS material data sheets; read and comply Continually examine product quality to ensure adherence to quality standards
- Operated machining equipment safely with team of operators
- Complied with company and OSHA safety rules and regulations
- Set up and ran machinery to produce exceptional products for industrial needs
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly
- Followed tooling instructions and product specifications to determine and implement operational sequences
- Tended operating machinery to identify equipment malfunctions and locate sources of product defects
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations
Cashier
DQ Grill & Chill, Dairy Queen
08.2020 - 02.2022
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging
- Greeted customers promptly and took orders to keep flow of traffic moving
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods
- Reduced customer wait times by quickly operating customer window and sales register
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures
Cashier
Ingles Market
06.2019 - 07.2020
- In my position as a cashier at Ingles Market, I learned how to manage customer service and efficiently help customers with their groceries; whether that was bagging their groceries or taking their groceries out for them
- Overall, my experience as a cashier helped me build relationships with different people everyday and taught me how to accurately handle money
- I helped stock inventory when needed and helped with other parts of the store
- Assisted customers by providing information and resolving complaints
- Assisted in processing and replenishing merchandise, monitored floor stock and ensured establishment was clean and inviting Issued receipts, refunds, credits, or change due to customers
- Maintained an awareness of all promotions and advertisements
- Processed merchandise returns or exchanges
- Provided a positive customer experience through customer care and attention to detail Received payment by cash, check, credit cards, or automatic debits, maintaining all cash and receipts
- Reviewed weekly sales ads and monitored price changes
- Used POS system to enter orders, process payments and issue receipts
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects
- Worked flexible schedule and extra shifts to meet business needs
Volunteer
Red Cross
12.2019 - 03.2020
- Blood Drive, Checking Patients in Walk Patients to Designated AreasExplain Paperwork and Making Sure they Are knowledgeable about the Procedure Giving Food after Procedure
- Maintained clean, neat and operational facilities to serve program needs
- Assisted with special events or programs
- Greeted visitors and answered questions about program, requirements and opportunities
Education
Associate's degree - Bioscience
Athens Technical College
Athens, GA05-2026
Associate of Science degree - Health Sciences
Ultimate Medical Academy
Clearwater, FL05.2022
Skills
- Workplace Safety
- Phone etiquette
- Administrative experience
- Cash Handling
- Front desk
- OSHA Certification
- CPR Certified
- Workstation Equipment Monitoring
- Supervising experience
- Computer Skills
- Data entry
- Machinery Operation
- Good Communication
- Teamwork and Communication
- Medical Experience
- Dental assisting
- Time management
- Quality Control
- Safe Machine Operation
- Office management
- Customer Service
- Medical Terminology
- Microsoft Outlook
- First Aid Certified
Certification
- CPR Certification
- First Aid Certification
Timeline
Customer Service Representative
Aucera
05.2024 - 09.2024
Customer Service Associate (Temporary)
Walgreen's Drug Store
10.2023 - 01.2024
Assembly Worker/Machine Operator
Caterpillar Inc
04.2022 - 07.2023
Cashier
DQ Grill & Chill, Dairy Queen
08.2020 - 02.2022
Volunteer
Red Cross
12.2019 - 03.2020
Cashier
Ingles Market
06.2019 - 07.2020
Operations Center
Community Emergency Response Team
01.2018
Associate of Science degree - Health Sciences
Ultimate Medical Academy
Associate's degree - Bioscience
Athens Technical College
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