LUCINDA ANDERSON
Knightstown,IN
Summary
Dynamic store manager with a proven track record at Bath and Body Works, excelling in operations management and team development. Achieved a 70% sales conversion rate through strategic planning and effective communication. Skilled in data analysis and mentoring, fostering a high-performance culture that enhances employee retention and drives results.
Overview
16
16
years of professional experience
Work History
STORE MANAGER
Bath and Body Works
Greenfield, IN
11.2023 - Current
- Managed a diverse team of 50+ employees, promoting retention and success through proactive interactions, performance management, and policy enforcement.
- Oversaw daily store operations and maintained high visual merchandising standards.
- Utilized effective staffing schedules, optimizing store coverage to consistently drive a 70% sales conversion rating and deliver results year over year.
- Monitored employee performance and progress through regular meetings, and performance data analysis, providing 1:1 coaching sessions to mitigate performance concerns.
ACADEMIC ADVISOR
Team Ivy
Knightstown, USA
10.2022 - 11.2023
- Crafted individualized academic advising strategies, integrating theories of human development and social-emotional learning principles to help 250+ students achieve their career objectives.
- Translated academic requirements for students, employing 1:1 coaching sessions to facilitate their understanding of placement scores, program prerequisites, and curricula.
- Bolstered student retention for 2 major academic programs, sustaining retention rates above state averages.
- Cultivated strong professional relationships with 100+ students, teachers, and leaders, forming strategic partnerships to promote information sharing and positive academic outcomes.
- Collaborate effectively with 5 cross-functional teams, including Academic Affairs, harmonizing messaging to ensure students received timely, consistent, and actionable information.
TRAINING SUPERVISOR
JCPenney
01.2010 - 01.2012
- Streamlined the new hire onboarding process by enhancing tracking processes, achieving a 99% on-time completion rate for paperwork and allowing for a seamless transition to role-based training.
- Boosted team morale and focus by initiating daily store huddles, utilizing engaging presentations, communications, and positive reinforcement to effectively achieve store goals.
- Led comprehensive training programs by incorporating blended learning strategies, including instructor-led sessions and hands-on exercises, improving team efficiency.
- Partnered with 8 department leaders to bridge team skill gaps, using performance reviews, assessments, and feedback to tailor training programs and promote positive learning outcomes.
- Orchestrated training logistics by leveraging a centralized scheduling system, optimizing resource allocation, and maintaining training-related reporting.
- Launched the innovative 'Rhino Reveler' store newsletter and a monthly awards/recognition program, contributing to a 20% increase in employee retention.
- Acted as a key point of contact for employee training queries, responding promptly and effectively to requests and concerns via phone, text message, letters, email, and videoconference.
Education
BACHELOR OF SCIENCE - Marketing
Grand Canyon University
Phoenix01.1992
Skills
- Strategy development
- Operations management
- Customer service
- Recruitment and hiring
- Visual merchandising
- Advising and mentoring
- Data analysis and reporting
- Planning and coordination
- Training and development
- Communication skills
- Microsoft Office Suite
- CRM platforms (Salesforce)
Community Involvement
The Rotary Club of Greenfield, 2014 - 2022
Volunteer, Kenneth Butler Memorial Soup Kitchen, 2019 - Present
Timeline
STORE MANAGER
Bath and Body Works
11.2023 - Current
ACADEMIC ADVISOR
Team Ivy
10.2022 - 11.2023
TRAINING SUPERVISOR
JCPenney
01.2010 - 01.2012
BACHELOR OF SCIENCE - Marketing
Grand Canyon University