Lucinda Cannon
Estes Park,CO
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sitel Group
03.2002 - 07.2010
- Responded to customer requests for products, services, and company information.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Virtual Assistant Certificate
Providers Certify
10.2023 - 10.2023
For 7 Years I was an outbound telemarketer and then promoted to Inbound customer Service. I even won awards for highest sales in JCPENNY Insurance. I'd talk the people into this by offering discounts and salesat the stores. Increasedsales by 15% Then promoted to manager in their last year open. I trained new hires in inbound telemarketing & go by FCC protocols.
Education
Diploma - General Studies
Fergason High School
Loveland, CO1991
Skills
- Account updating
- Data Collection
- Data Entry
- Report Generation
- Complaint resolution
- Consultative Sales
- Call Management
- Product Knowledge
Cover Letter
Dear Director of Human Resources,
As an experienced Sitel Group, the advertisement for Customer Service Representative
with [Target Company] sparked my interest. When reviewing the position requirements
and your organization's website, I was excited to find that my qualifications and personal
strengths align with your needs and mission.
I'm confident that I am the employee you are seeking because I have all of the
qualifications outlined in your job posting.
My attached resume shows the highlights from my years of professional experience.
My passion for this field, combined with my respect for your company, make me eager to
get on board.
I bring a comprehensive set of skills that I believe will be valuable to [Target Company]. In
my Sitel Group role, I honed my abilities in telemarketing and complaint resolution,
providing a firm foundation for the Customer Service Representative position. My
communication, people-centric nature, and compassion have afforded me excellent critical
thinking skills.
I am excited to contribute my talents and proficiency in customer service toward your
team efforts. As an engaging communicator with a proven track record in inbound call
handling, my focus on building strong professional relationships has been a beneficial asset
throughout my career.
Please review my enclosed resume for a more in-depth illustration of my work history and
accomplishments. I would appreciate the opportunity to interview at your earliest
convenience. I'm eager to discuss how my personality and background fit the Customer
Service Representative role.
Thank you for your time and consideration of my candidacy.
Sincerely,
Lucinda Cannon
Personal Information
Title: Customer Service Representative
Certification
- Sales Manager Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home option4-day work weekAccomplishments
- Resolved product issue through consumer testing.
- Supervised team of [Number] staff members.
Timeline
Virtual Assistant Certificate
Providers Certify
10.2023 - 10.2023
Customer Service Representative
Sitel Group
03.2002 - 07.2010
Diploma - General Studies
Fergason High School
- Sales Manager Certificate
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