Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lucinda Chandler

Plymouth,MN

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Determined retail management professional offers strong sales and merchandising skills. Adaptable and familiar with changing customer needs, retail trends and new technologies. Excellent communication and excitement to create enjoyable shopping experience.

Overview

24
24
years of professional experience

Work History

Medical Assembler

Medtronics, Inc.
06.2022 - 09.2022
  • Followed detailed assembly instructions, processes and procedures.
  • Visually inspected devices for defects and placed defective items into reject bin.
  • Applied blank labels to devices, packaged and sealed items before sending for quality review.
  • Troubleshot faulty equipment.
  • Handled tools and machinery with caution and precision to avoid costly mistakes and safety accidents.

Home Health Aide

Individual Support Services
08.2016 - 12.2019
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Followed nutritional plans to prepare optimal meals.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.

Library Clerk

Hennepin Technical College
11.2011 - 05.2013
  • Enforced university and housing policies and procedures.
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Placed books on proper shelves when returned to circulation.
  • Answered questions from patrons and helped to find desired materials.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Assisted patrons with printing and copying according to personalized requirements.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.
  • Gained strong understanding of various methods for cataloging books and other materials.

Customer Service Manager Support Specialist

Sears And Roebuck
07.2007 - 10.2011
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.

Assistant Retail Manager

Dress Barn Dress Barn Woman
05.2004 - 06.2006
  • Tracked daily cash handling, reconciled sales and prepared bank deposits.
  • Engaged directly with customers to offer assistance and resolve complaints.
  • Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
  • Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
  • Supported senior management in implementing and upholding store policies and procedures.
  • Monitored inventory management and assisted with accurate, cost-effective ordering processes.
  • Created employee work schedules for optimum coverage and labor cost control.

Customer Service Representative

Reliant Temporary Agency
02.2002 - 05.2004
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Team Lead

Kmartcorp
02.2001 - 01.2002
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.

Call Center Supervisor

Best Buy
04.1998 - 07.2000
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Supervised [Number] [Job Title]s in providing excellent customer service to callers requiring assistance for [Type] and [Type] issues.
  • Executed Monthly Performance Plans with representatives to to identify production gaps.

Education

Earned My Diploma - Nursing Station Technician

Hennepin Technical College
Eden Prairie, MN
05.2013

Earned My Certification in The Profession - Health Unit Coordination

Hennepin Technical College
Eden Prairie, MN
05.2013

Hennepin Technical College
05.2013

Skills

  • Orthotic and Prosthetic Devices
  • Parts Assembly
  • Complex Final Alignment
  • Product Trimming
  • Understanding of Wiring Diagrams
  • Process Optimization
  • Credit Card Payment Processing
  • Customer Relations
  • Strong Analytical and Problem-Solving Skills
  • Biohazardous Waste Disposal
  • Delinquent Accounts Monitoring
  • Complex Product Knowledge
  • Interpretation and Translation Services
  • Customer Relationship Management
  • Accounting Techniques
  • Managing Props
  • Client Base Retention
  • Advanced Salesforcecom
  • Account and Territory Management

Timeline

Medical Assembler

Medtronics, Inc.
06.2022 - 09.2022

Home Health Aide

Individual Support Services
08.2016 - 12.2019

Library Clerk

Hennepin Technical College
11.2011 - 05.2013

Customer Service Manager Support Specialist

Sears And Roebuck
07.2007 - 10.2011

Assistant Retail Manager

Dress Barn Dress Barn Woman
05.2004 - 06.2006

Customer Service Representative

Reliant Temporary Agency
02.2002 - 05.2004

Team Lead

Kmartcorp
02.2001 - 01.2002

Call Center Supervisor

Best Buy
04.1998 - 07.2000

Earned My Diploma - Nursing Station Technician

Hennepin Technical College

Earned My Certification in The Profession - Health Unit Coordination

Hennepin Technical College

Hennepin Technical College

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Lucinda Chandler