Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Open To Work

Lucinda Chandler

CUSTOMER SERVICE REPRESENTATIVE
Maple Grove,MN

Work Preference

Job Search Status

Open to work

Desired Job Title

Customer Service CashierAssistant Store ManagerMedical AssemblerHome Health AideLibrary Clerk

Work Type

Part TimeFull Time

Location Preference

On-SiteRemote
Location: Maple Grove, MN, US
Open to relocation: Yes

Salary Range

$17/hr - $25/hr

Important To Me

Work-life balanceFlexible work hoursHealthcare benefitsPaid time offPaid sick leave401k matchCareer advancementCompany Culture

Summary

Dynamic customer service professional with extensive experience at Sears and Roebuck, excelling in problem-solving and client relations. Proven track record in enhancing customer satisfaction and operational efficiency through effective communication and cash handling. Adept at training teams and managing inventory, ensuring a seamless retail experience.

Overview

29
29
years of professional experience

Work History

Customer Service Cashier

Goodwill Easter Seals
Maple Grove, Minnesota
10.2025 - Current
  • Processed customer transactions accurately, ensuring smooth checkout experience.
  • Resolved customer inquiries and issues promptly to enhance satisfaction.
  • Assisted customers in finding desired merchandise and services.
  • Greeted customers and provided friendly customer service.
  • Maintained accurate cash register operations throughout shifts.
  • Trained new cashiers on policies and procedures to ensure consistent service quality.
  • Organized store displays to enhance product visibility and accessibility.

Assistant Store Manager

Store Space
Roseville, USA
04.2023 - 11.2023
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw maintenance, inventory, and daily activity management to ensure store operations ran smoothly.
  • Executed opening, closing, and shift change functions to uphold operational standards consistently.
  • Conducted walk-throughs and directed team members to address issues affecting store appearance and professionalism.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.

Medical Assembler

Medtronics, Inc.
Plymouth, USA
06.2020 - 03.2022
  • Resolved equipment malfunctions, maintaining operational efficiency and equipment reliability.
  • Inspected devices for defects, ensuring quality control by placing defective items into reject bin.
  • Handled tools and machinery with precision, minimizing risk of errors and ensuring a safe work environment.
  • Applied blank labels to devices, packaged and sealed items before sending for quality review.

Home Health Aide

Individual Support Services
Indianapolis, USA
08.2014 - 05.2020
  • Assisted patients with dressing, grooming, and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support their independence and well-being.
  • Motivated patients to engage in safe physical activities, enhancing mood and promoting overall wellness.
  • Assessed client health by conducting routine pulse, temperature, and blood pressure checks to identify potential health concerns.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to the nurse supervisor.
  • Followed nutritional plans to prepare optimal meals.
  • Completed laundry, grocery shopping, and light housekeeping duties to maintain a clean and comfortable living environment for patients.

Library Clerk

Hennepin Technical College
Eden Prairie, USA
11.2011 - 05.2013
  • Managed check-in and check-out process of library books and materials at circulation desk to ensure efficient service.
  • Organized library shelves and materials in clear, alphabetized order to enhance accessibility for patrons.
  • Assisted patrons in locating desired materials, providing personalized support to enhance their library experience.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Assisted patrons with printing and copying according to personalized requirements.
  • Enforced university and housing policies and procedures.

Customer Service Manager Support Specialist

Sears and Roebuck
Eden Prairie, USA
07.2007 - 10.2011
  • Responded to customer inquiries, delivering technical assistance via phone and in person to resolve issues efficiently.
  • Diagnosed and troubleshot hardware, software, and network issues, ensuring minimal disruption to user operations.
  • Researched and identified solutions to technical problems.
  • Configured hardware and software, setting up workstations for employees to enable seamless onboarding.
  • Created user accounts and assigned permissions.

Assistant Retail Manager

Dress Barn Dress Barn Woman
Saint Louis Park, USA
05.2004 - 06.2007
  • Engaged directly with customers to offer assistance and resolve complaints.
  • Trained employees and monitored performance through periodic reviews to enhance team effectiveness.
  • Uphold consistent presentation standards to advantageously use visual merchandising and increase sales.
  • Tracked daily cash handling, reconciled sales, and prepared bank deposits to ensure financial accuracy.
  • Supported senior management in implementing and enforcing store policies and procedures for operational consistency.
  • Monitored inventory management and assisted with accurate, cost-effective ordering processes.
  • Created employee work schedules for optimum coverage and labor cost control.

Customer Service Representative

Reliant Temporary Agency
Bloomington, USA
02.2002 - 05.2004
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Addressed customer inquiries and suggestions with professionalism, fostering positive interactions.
  • Managed customer requests for products, services, and company information, ensuring timely and accurate responses.
  • Enhanced customer satisfaction through proactive strategies aimed at addressing needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.

Team Lead

Kmartcorp
Minnetonka, USA
07.2001 - 01.2002
  • Coached team members in job task techniques, enhancing overall team competency.
  • Evaluated employee skills and knowledge, providing targeted training and mentorship for those needing improvement.
  • Trained new team members on company procedures and safety requirements to ensure compliance and effective onboarding.
  • Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions.
  • Worked different stations to provide optimal coverage and meet production goals.

Call Center Supervisor

Best Buy
Bloomington, USA
04.1997 - 07.2001
  • Supervised Call Center Supervisors in providing excellent customer service to callers requiring assistance with account and billing issues.
  • Monitored call quality and provided constructive feedback to enhance performance and address improvement areas, fostering a culture of continuous development.
  • Trained team members on performance metrics and consumer behavior identification, equipping them with tools to better meet customer needs.
  • Executed Monthly Performance Plans with representatives to identify production gaps and align team goals with organizational objectives.

Education

Certification in The Profession in Health Unit Coordination -

Hennepin Technical College
Eden Prairie, MN
05-2013

Diploma in Nursing -

Hennepin Technical College
Eden Prairie, MN
05-2013

Skills

  • Retail customer service
  • Cash management
  • Customer support
  • Credit processing
  • Transaction management
  • Client management
  • Client retention
  • Inventory control
  • Retail operations
  • Product expertise
  • Organizational techniques
  • Basic math skills
  • Computer literacy
  • Microsoft Office
  • Phone etiquette
  • Analytical thinking
  • Problem-solving
  • Loss prevention
  • Operations management
  • Sales strategy
  • Front desk management
  • Office administration
  • Communication techniques

Timeline

Customer Service Cashier

Goodwill Easter Seals
10.2025 - Current

Assistant Store Manager

Store Space
04.2023 - 11.2023

Medical Assembler

Medtronics, Inc.
06.2020 - 03.2022

Home Health Aide

Individual Support Services
08.2014 - 05.2020

Library Clerk

Hennepin Technical College
11.2011 - 05.2013

Customer Service Manager Support Specialist

Sears and Roebuck
07.2007 - 10.2011

Assistant Retail Manager

Dress Barn Dress Barn Woman
05.2004 - 06.2007

Customer Service Representative

Reliant Temporary Agency
02.2002 - 05.2004

Team Lead

Kmartcorp
07.2001 - 01.2002

Call Center Supervisor

Best Buy
04.1997 - 07.2001

Certification in The Profession in Health Unit Coordination -

Hennepin Technical College

Diploma in Nursing -

Hennepin Technical College

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Lucinda ChandlerCUSTOMER SERVICE REPRESENTATIVE