Lucinda Drumheller

• Improved operational efficiency by streamlining processes and implementing cost-saving measures.
• Reduced turnaround time for project completion through effective resource allocation and team management.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Developed and maintained relationships with external vendors and suppliers.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reported issues to higher management with great detail.
• Serves as Registered Nurse Inpatient Operations Manager for the Surgical Suite GMC, for the General Surgery, Pediatrics, Transplant and Trauma/Acute Care Team.

• Streamlined regional operations by implementing efficient processes and procedures.
• Enhanced customer satisfaction through effective communication and problem-solving strategies.
• Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
• Optimized logistics management, resulting in reduced delivery times and improved inventory control.
• Developed strong relationships with key stakeholders, ensuring continued business success.
• Maintained high safety standards throughout the region, minimizing accidents and incidents.
• Analyzed performance metrics to identify areas for improvement and implement necessary changes.
• Implemented cost-saving measures, leading to significant reductions in operational expenses.
• Established performance goals for each department, monitoring progress towards objectives on a regular basis.
• Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
• Mitigated business risks by working closely with staff members and assessing performance.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Serves as Registered Nurse Inpatient Operations Manager for the Surgical Services Department GBH, which involves Pre-Op, Infusions, Same Day Surgery (SPU Department) Level 1&2 Post-Op/Perioperative Care Unit (PACU), Surgical Suite (OR) and Central Sterile (CSR) and serving as Nursing Supervisor for the entire hospital rotating through one to two weeks every month. Serves as Registered Nurse Inpatient Operations Manager for the Surgical Suite GMC, for the General Surgery, Pediatrics, Transplant and Trauma/Acute Care Team.

• Improved operational efficiency by streamlining processes and implementing cost-saving measures.
• Reduced turnaround time for project completion through effective resource allocation and team management.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Serves as Registered Nurse Inpatient Operations Manager for the Surgical Services Department which involves Pre-Op, Infusions, Same Day Surgery (SPU Department) Level 1 & 2 Post-Op/Perioperative Care Unit (PACU), Surgical Suite (OR) and Central Sterile (CSR) and serving as Nursing Supervisor for the entire hospital rotating through one to two weeks every month.

• Streamlined operations by identifying inefficiencies and implementing process improvements.
• Reduced costs through careful inventory management and vendor negotiations.
• Managed teams effectively, promoting a positive work environment and high morale.
• Developed and implemented standard operating procedures to ensure consistency in daily tasks.
• Improved customer satisfaction with timely resolution of issues and proactive communication strategies.
• Conducted regular performance reviews, providing constructive feedback for employee development and growth.
• Increased production efficiency by optimizing workflows and resource allocation.
• Serves as Registered Nurse Interim Operations Manager for the Surgical Services Departments which involves OR/SPU (Pre – Op, Level II Post – Op, Out – Patient Infusions)/Perioperative Care Unit (Level I Post – Op /Sterile Processing (CSR).

Increased team efficiency by streamlining communication channels and implementing task management.

• Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.
• Enhanced project outcomes by coordinating team efforts and ensuring timely completion of assignments.
• Provided comprehensive administrative support to the team, enabling them to focus on high-impact tasks and achieve better results.
• Mentored junior team members, fostering professional growth through skill development workshops and one-on-one coaching sessions.
• Developed strong relationships with cross-functional teams, facilitating collaborative efforts towards shared goals.
• Improved team collaboration with regular meetings, progress updates, and transparent communication.
• Circulates and scrubs as assigned, and orients and trains personnel. Work alongside and assists the Operations Manager in coordinating activities of the surgical team some ancillary personnel, and with the rest of the management team. Resource person for the team members and the surgical suite staff. Work with CSR and Inventory management and purchasing to obtain correct instrumentation and inventory for surgical procedures. Work and collaborate with company representatives to obtain products utilized by Surgeons and set up educational presentations for staff in the utilization of such products. Work with scheduling and time committee for staffing requirements, and scheduling for POD specific procedures. Collaborating with Optime Super User, and clinic schedulers in reviewing Surgeon specific preference cards, and booking of surgical cases. Collaborating with surgical suite staff in other Geisinger Hospitals to obtain instrumentation and supplies needed for GMC General Surgery Surgeons, traveling/floating to perform surgical procedures in other departments throughout the hospital. Submitting products to the CUE for surgeons, for upcoming new and advanced procedures, an assisting the Operations Manager of the POD, with the budget and planning process. Monitors performance of team members and completes yearly evaluations on team members. Assists the Equipment Tech with maintenance and repair of equipment and instruments. Arranges and directs team conference for the General Surgery, Pediatric, Transplant, and Trauma/General Surg Acute Team.

• Enhanced patient safety by diligently following proper surgical protocols, policies and procedures.
• Reduced risk of infection through rigorous adherence to aseptic techniques during surgeries.
• Improved patient outcomes by consistently collaborating with anesthesia and the surgical team with the monitoring of blood loss, vital signs and providing timely interventions when and as needed.
• Contributed to increased patient satisfaction scores by delivering compassionate care and effective communication throughout the perioperative process.
• Collaborated with multidisciplinary teams for seamless coordination of preoperative, intraoperative, and postoperative care.
• Increased efficiency in the operating room by effectively managing resources, including equipment, supplies, and personnel.
• Facilitated smooth transitions from preoperative area to OR and recovery units, ensuring continuity of care throughout the surgical process.
• Serves as an RN at a Level I Regional Trauma facility surgical suite. Responsible for anticipating and meeting the needs of the surgeon, patient and other health care professionals within the surgical suite.
• Circulating Nurse Duties: Supervise the operating room, ensure all equipment is present an in working condition. Communicates with staff and other health care professionals, consistent in maintaining the sterility of the procedure. Takes care of ensuring that no supplies are accidentally retained in patient; and takes care of the paperwork and documentation of the procedure, and care of the patient.
• Scrub Nurse Duties: Helps in preparing the sterile field, instruments and supplies for the surgical procedure. Assists the surgeon by passing instruments, and keeping track of instruments and supplies, and that sterility is maintained.
• Participated as a member and representative of the Time Committee for the surgical suite.
• Member of the Liver/Specialty Transplant Team.
• Participates with educating new hires in the role of circulating and scrub nurse duties within the General Surgery/Pediatrics/Transplant POD.
• Preceptor of a Wilkes University Nursing Student during the weekend shift at GMC in the Surgical Suite.