Lucinda Flinn
Ennis,MT
Summary
Motivated Patient Account Representative offering 20+ years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills. Described as highly trustworthy, ethical, and discreet; strive to provide excellent customer service, both internally and externally. Detail-oriented and resourceful in completing projects in a timely manner independently or as part of a team; able to multi-task effectively.
Overview
18
18
years of professional experience
Work History
Patient Account Representative
Madison Valley Medical Center
12.2021 - Current
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
Cook/Aide
Madison Valley Manor
09.2019 - 12.2021
- Preserving privacy and maintaining dignity for those we serve
- Work with department heads for continuity of care and patient satisfaction.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepare meals as specified by Dr. orders, state standards and nutritionist guidelines
Scribe-Temp
First Choice Home Health
04.2021 - 07.2021
- Following Medicare, state and federal privacy and timely reporting rules and regulations
- Maintained patient confidentiality by adhering to HIPAA guidelines and other applicable privacy regulations throughout the documentation process.
- Streamlined therapists workflow by transcribing medical information in real-time during patient consultations.
Fiscal Support Specialist & Administrative Assistant
Greene County Transit Board
04.2016 - 08.2019
- Preparing daily and monthly reports for FTA reporting
- Attend monthly meetings for 2 committees and the Board, take minutes, transcribe, scan approved minutes as per state and federal guidelines
- Create and update office procedures.
- Reviewed daily/monthly inventory, deferred revenue and accounts receivable related to key balance sheet accounts.
Chief Billing Clerk
Greene County Sanitary Engineering
06.2013 - 04.2016
- Train and mentor 2 Billing clerks
- Answer multi line phone system, work with vendors & county departments
- Prompt customer service and decision making
- Generation-review-coordinate 4 customer service technicians' daily work
- Biannual lien for delinquent customers, etc.
- Verified accuracy of billing data and corrected discrepancies.
Medical Assistant / Pre-Cert Liaison
Greene Memorial Hospital
09.2006 - 09.2011
- Medical claim review and submission
- Collection of co-payments, scheduling appointments, making referrals
- Completing FMLA paperwork, return to work documentation, disability forms
- Mediated between insurance companies, Dr's, facilities and patients to obtain prior authorization for outpatient testing.
- Obtained client medical history, medication information, symptoms, and allergies.
Education
Certification - CNA
Ivy Tech Community College
Anderson, INAssociate of Applied Science - Health Information Technology
Montana State University
Great Falls, MT12.2025
Skills
- Time Management
- Healthcare industry understanding
- Effective verbal and written communication
- Medical Terminology
- Problem Solving
- Researching
- Insurance Billing
- Medical Billing
- HIPAA Compliance
- Customer Service
- Multitasking and Organization
Timeline
Patient Account Representative
Madison Valley Medical Center
12.2021 - Current
Scribe-Temp
First Choice Home Health
04.2021 - 07.2021
Cook/Aide
Madison Valley Manor
09.2019 - 12.2021
Fiscal Support Specialist & Administrative Assistant
Greene County Transit Board
04.2016 - 08.2019
Chief Billing Clerk
Greene County Sanitary Engineering
06.2013 - 04.2016
Medical Assistant / Pre-Cert Liaison
Greene Memorial Hospital
09.2006 - 09.2011
Certification - CNA
Ivy Tech Community College
Associate of Applied Science - Health Information Technology
Montana State University
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