Summary
Overview
Work History
Education
Skills
Timeline
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Lucinda Guerrettaz

Lake Mary,FL

Summary

Dynamic Insurance Claims Associate with a proven track record at State Farm Auto Insurance Co, adept at claims processing and policy interpretation. Enhanced team performance through effective training and collaboration, while ensuring compliance with industry regulations. Strong decision-making and customer service skills drive successful outcomes in high-volume environments.

Overview

45
45
years of professional experience

Work History

Insurance Claims Associate

State Farm Auto Insurance Co
11.2023 - 07.2025
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
  • Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
  • Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
  • Worked in Express and Injury Auto Claims, processing large caseloads, worked with clients and as a team to process claims in an efficient and expedited process.

Correction Counselor II

State of Illinois- Department of Correction
12.1999 - 10.2016
  • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
  • Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
  • Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Provided education on mental health topics and resources to clients.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.

Clerk Typist III

State of Illinois - Animal Disease Laboratory
09.1980 - 12.1999
  • Provided administrative support to office staff, including filing, typing technical reports, and organizing paperwork
  • Answered telephone calls and directed inquires to appropriate personnel.
  • Organized files alphabetically or numerically to maintain a well-structured system of records.
  • Typed autopsy reports, histopathology, bacteriology and virology reports.
  • Answered telephone calls and directed inquires to appropriate personnel.
  • Assisted in project completion by providing essential clerical support such as copying, scanning, and faxing documents.
  • Maintained a high level of confidentiality when handling sensitive information, ensuring the privacy of clients and colleagues alike.

Education

Psychology & Counseling

Mid-Continent University
Mayfield, KY
05-2014

Skills

  • Claims processing
  • Claims
  • Claims investigation
  • Policy interpretation
  • Microsoft office
  • Time management
  • Decision-making
  • Coverage determination
  • Flexible schedule
  • File management
  • Insurance regulations
  • Teamwork and collaboration
  • Customer service
  • Collaborative relationships
  • Policy review

Timeline

Insurance Claims Associate

State Farm Auto Insurance Co
11.2023 - 07.2025

Correction Counselor II

State of Illinois- Department of Correction
12.1999 - 10.2016

Clerk Typist III

State of Illinois - Animal Disease Laboratory
09.1980 - 12.1999

Psychology & Counseling

Mid-Continent University

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Lucinda Guerrettaz