Summary
Overview
Work History
Education
Skills
References
Certification
References
Timeline
Generic

Kenyatta Thomas

Markham,IL

Summary

Self-motivated Insurance Claims Adjuster with relevant years of experience and related proficiencies within the insurance industry. Skilled in navigating complex insurance claims and providing thorough investigations to ensure fair settlements. Have experience coordinating with legal teams, policyholders, and insurance companies to manage claims efficiently. Known for strong analytical skills, ability to interpret policy details accurately, and effective communication that results in resolved disputes. Made significant impacts by streamlining claims processing procedures, enhancing customer satisfaction through timely resolutions.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Auto Insurance Claims Adjuster

Mendota Insurance ( KAI Advance Auto)
Itasca, IL
06.2016 - Current
  • Reviewed and evaluated insurance claims for coverage, accuracy, completeness and compliance with company standards.
  • Worked with customers to arrange vehicle inspections
  • Analyzed policy language to determine applicable coverage and benefit levels.
  • Acted as an arbitrator between the company and clients who had experience loss
  • Fielded customer questions and acted as liaison between the company and customer attorneys
  • Negotiated settlements for bodily injuries due to accidents either with the customer directly or with the customer's attorney
  • Settling Subrogation Demands and property damage subrogation recovery
  • Investigated the circumstances of insurance claims to determine liability.

Claims Adjuster

All State Insurance Company
Naperville, IL
05.2013 - 09.2016
  • Responsible for the investigation, evaluation, negotiation and settlement of assigned physical damage, property damage, and minor Casualty Claims
  • Determined reserves for each claim based on estimated costs of settlement or defense.
  • Presented cases at mediations or arbitrations as needed in order to facilitate dispute resolution process.
  • Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
  • Interpreted policy language to determine coverage for insureds under various lines of business.
  • Reviewed medical records, police reports and other documents related to claim investigations.
  • Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim.

Auto Claims Adjuster/Customer Services Representative

State Farm Auto Insurance
DeKalb, IL
08.2008 - 04.2013
  • Arranged rental vehicles and completed investigations from car accidents
  • Issued Liability and payments
  • Investigate complex claims issues to identify discrepancies and determine appropriate solutions
  • Educate members/providers about plan benefits and protocols
  • Identify and report adverse trends/patterns such as provider claims completion errors/problems.

General Manager

Burger King Restaurant
Berwyn, IL
02.2005 - 08.2008
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Trained employees on duties, policies and procedures.
  • Supervised employees through planning, assignments, and direction.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.

Education

Bachelor of Science - Sociology

Northern Illinois University
05.2013

Business Administration Trade - Accounting and Business Management

Dunbar Career Academy
01-2008

Skills

  • Excellent communication skills
  • Extremely organized
  • Strong multi-tasking skills
  • Outstanding customer service skills
  • Computer skills
  • Insurance fraud expertise
  • Workers' compensation claims
  • Legal Compliance
  • Claims Processing
  • Claims Investigation

References

Based upon requested.

Certification

All-lines adjuster license Texas

All-lines adjuster license Florida ( Emergency only)

All-lines adjuster license Georgia (Emergency only)

All-lines adjuster -States: IL, NV, TN, AZ, GA, MS, WI, IN, CA,TX

References

References available upon request.

Timeline

Auto Insurance Claims Adjuster

Mendota Insurance ( KAI Advance Auto)
06.2016 - Current

Claims Adjuster

All State Insurance Company
05.2013 - 09.2016

Auto Claims Adjuster/Customer Services Representative

State Farm Auto Insurance
08.2008 - 04.2013

General Manager

Burger King Restaurant
02.2005 - 08.2008

Bachelor of Science - Sociology

Northern Illinois University

Business Administration Trade - Accounting and Business Management

Dunbar Career Academy

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Kenyatta Thomas