Lucinda jaimez
Dumas,TX
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
7
7
years of professional experience
Work History
General Manager
Pilot Company
Stratford, TX
07.2023 - Current
- Ensuring that customer expectations are met
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed budget implementations, employee reviews, training,
- Conducting meetings with subordinate employees
- Maintaining effective vendor relationships
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Reported issues to higher management with great detail.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Performing P&L analysis
Deli Manager
Pilot Company
Vega, TX
09.2021 - 07.2023
- Monitored food inventory and supplies to prevent waste to control food cost variance.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
Retail Sales Specialist
Pilot Company
Vega, TX
01.2019 - 09.2021
- Vendor management, processed refunds and exchanges, and inventory reporting.
- Created inviting environment for customers by maintaining store organization and cleanliness
- Ensured accurate counts by completing a weekly low peg and additional free counts.
- Stocked merchandise, clearly labeling items, staying organized, and implementing the new monthly RTS
- Informed customers and team members of current store promotions to encourage additional sales purchases.
Guest Service Leader
Pilot Company
Vega, TX
07.2017 - 12.2018
- Communicated with managers to discuss employee performance, report violations and assist with policy enforcement.
- Streamlined front desk operations for increased efficiency and improved guest experiences.
- Enhanced guest satisfaction by promptly addressing concerns and providing exceptional service.
- Resolved guest issues professionally, turning potential negative experiences into positive ones.
- Completed EOD, and daily leadership walks, and TTM's.
- Coaching and developing team members on the consistency of following Big three which provides each guest with great customer service, clean restrooms, and fuel lanes
Education
Amarillo College
Amarillo, TXGED -
North Heights
Amarillo, TX05-1999
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
Timeline
General Manager
Pilot Company
07.2023 - Current
Deli Manager
Pilot Company
09.2021 - 07.2023
Retail Sales Specialist
Pilot Company
01.2019 - 09.2021
Guest Service Leader
Pilot Company
07.2017 - 12.2018
Amarillo College
GED -
North Heights