Lucinda Masoner
Smithville,MO
Summary
Dedicated security control center operator with extensive experience in monitoring and managing critical operations across diverse sectors. Proven ability to implement standard operating procedures while ensuring compliance with safety and security protocols, fostering collaboration among cross-functional teams. Expertise in inventory control and auditing, along with a strong background in optimizing processes to enhance efficiency and minimize loss. Committed to upholding high operational standards and creating a secure environment that supports organizational goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Security Control Center Operator
First Coast Security
Kansas City, MO
08.2024 - Current
- Monitored and operated control room equipment, including computer systems, alarms, cameras, and communication devices
- Maintained constant vigilance over critical processes and systems to ensure smooth operations and prevent downtime
- Responded promptly to alarms and emergency situations by following established protocols and procedures
- Performed routine inspections of control room equipment to identify any malfunctions or abnormalities
- Collaborated with maintenance technicians to troubleshoot issues and perform necessary repairs or replacements
- Documented all activities, incidents, and system readings accurately in logbooks or electronic databases
- Coordinated with other departments or teams during planned maintenance activities or system upgrades
- Participated in training programs to enhance knowledge of new technologies, regulations, or industry standards
- Ensured compliance with safety guidelines, security protocols, environmental regulations, and company policies at all times
- Collaborated with supervisors to develop standard operating procedures (SOPs) for control room operations
Inventory Control Specialist/ Auditor
CVS Distribution Center
Kansas City, MO
05.2019 - 07.2024
- Conducted regular audits to identify discrepancies and implement corrective measures
- Implemented an efficient system for receiving, organizing, and shelving new merchandise
- Developed and implemented inventory control procedures to minimize loss and maximize efficiency
- Utilized inventory management software to track product movement, monitor stock levels, and generate reports
- Performed regular cycle counts to verify physical inventory matches system records
- Trained new employees on proper inventory handling procedures and company policies
- Identified slow-moving or obsolete items and recommended strategies for clearance or markdowns
- Monitored expiration dates of perishable products and facilitated their timely removal from shelves as needed
- Analyzed historical data to forecast future demand patterns accurately
- Optimized warehouse layout for improved accessibility, reducing picking time by XX%
- Investigated root causes of inventory discrepancies through thorough research
- Implemented a system for tracking and managing returns, ensuring timely processing and accurate inventory adjustments
- Collaborated with the finance department to reconcile physical inventory counts with financial records
- Collaborated with cross-functional teams to gather relevant data and documentation for audits
- Prepared clear and concise audit reports summarizing findings, recommendations, and action plans
- Identified areas of improvement in clients' financial processes and provided actionable recommendations
- Reviewed company policies and procedures to ensure compliance with regulatory requirements
- Performed inventory counts to verify physical existence and valuation of assets for clients' balance sheets
- Provided guidance on best practices for risk mitigation strategies
- Mentored junior auditors by providing training on auditing techniques
- Maintained up-to-date knowledge of auditing standards, laws/regulations impacting the profession
Office Manager/Administrative Assistant/Bookkeeper
Designers Touch
Platte City, MO
05.1996 - 07.2010
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Developed and implemented efficient filing systems to improve document organization and retrieval
- Oversaw inventory management, ensuring adequate supply levels while minimizing waste and reducing costs by XX%
- Coordinated office moves and renovations, successfully minimizing downtime and disruptions to workflow
- Maintained confidential employee records, ensuring compliance with privacy regulations
- Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments
- Negotiated contracts with vendors for office supplies/services to secure cost-effective solutions without compromising quality or service levels
- Developed standardized procedures for administrative tasks such as travel arrangements, expense reporting, and meeting coordination
- Provided training to new employees on company policies/procedures as well as proper use of office equipment/software tools
- Managed relationships with external stakeholders such as clients, suppliers/vendors, contractors/subcontractors in a professional manner
- Led a team of administrative staff members in achieving departmental goals through effective delegation of tasks
- Improved customer satisfaction ratings by implementing a feedback system that resulted in an increase of XX% positive reviews
- Developed and implemented employee recognition programs to boost morale and increase employee engagement
Education
Associate Degree in Nursing - Nursing
National American University
Kansas City, MO09.2011
High school diploma - undefined
North Platte School District
Dearborn, MO05.1996
Skills
- Communication skills (10 years)
- Dispatching
- Phone etiquette (10 years)
- Cash handling (10 years)
- Time management (10 years)
- Loss prevention (5 years)
- English
- Surveillance
- Inventory (10 years)
- Security
- Data entry
- Customer service (10 years)
- Organizational skills (10 years)
Certification
- Driver's License
- Guard Card
Timeline
Security Control Center Operator
First Coast Security
08.2024 - Current
Inventory Control Specialist/ Auditor
CVS Distribution Center
05.2019 - 07.2024
Office Manager/Administrative Assistant/Bookkeeper
Designers Touch
05.1996 - 07.2010
Associate Degree in Nursing - Nursing
National American University
High school diploma - undefined
North Platte School District