Lucinda Mathis
Screener / Phlebotomoist
Hampton,VA
Overview
42
42
years of professional experience
Work History
Screening Tech / Phlebotomist
Biomat/ Grifols Plasma Center
451 Oriana Road, Newport News, Va 23608
06.2023 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Head Cashier/Customer Service
Sams Club
Newport News, VA
10.2020 - 10.2022
- Help the cashiers with any issues that come
- up with the register and the customer as well as suppling the cashier with change and big bills for the til
- Answer question from the cashier and management
- Help the customer with any Issues they might have and give great customer service in the processes
Relief Manager
Public Storage
03.2019 - 10.2019
- Managed grounds and rental storage spaces
- Processed customer payments and handled collections on past due rent
- Helped guests with the right size space to rent and supplies needed to store goods
- Sold packing supplies, locks, tape, boxes, tarps, and plastic wrap
- Handled all transactions on the computer
- Answered office phone
Customer service associate
Lowes Home Improvement
Hampton, VA
03.2018 - 03.2019
- Lawn and Garden Department
- Help arranged the plants and flowers and trees, shrubs
- Keep all garden merchandise stocked and in the right places
- Help the Customers with anything that they need for their yard or inside the home, or outside the home
- Garden products, household products
- Answer any questions the customer may have
- Help with carrying merchandise to car
- Help find exactly what they needed and much more
Layaway Associate
Big Kmart
Yorktown, VA
01.2016 - 03.2018
- I helped customers with their merchandise that they want to put on hold until they make their last payment
- I also put customer merchandise in the warehouse
- Computer data entry of customer information, while working on the register
Inventory Manager / Cashier
Walgreen's Drug Store
Newport News, VA
04.2006 - 03.2009
- Maintained records / accounts of store merchandise
Appointment Clerk
Anthem Alliance Health Insurance Company
Hampton, VA
09.2000 - 01.2002
- Scheduled appointments for active duty, retirees, and family members at MFT clinics and hospitals
Receivables Clerk
NCO Financial Systems
Hampton, VA
11.1999 - 08.2000
- Collected overdue payments for Sprint Long Distance Service
Customer Service Representative / Telemarketing
Paragon Cable
El Paso, TX
08.1995 - 01.1998
- Sold cable service by telephone and scheduled installation appointments
- Accepted payments and assisted customers with billing or service problems
Receptionist
Holiday Inn - Airport
El Paso, TX
03.1990 - 05.1995
- Front Desk (Housekeeper as needed)
- Handled check-in and check-out paperwork, answered calls using a PBX switchboard, and made reservations
- Performed housekeeping duties when the housekeeping staff was shorthanded
Clerk / Cashier
Mail Boxes
El Paso, TX
09.1982 - 04.1986
- Sold office supplies, school supplies, and traveler's checks
- Processed envelope mail and packages of all sizes, including registered mail
- Operated cash register, handled large amounts of cash and credit card slips
Education
Diploma - Computer Specialist
International Business College
El Paso, TX01.1997
Skills
- Inventory
- Customer Service
- Word
- Microsoft Excel
- Basic math
- Microsoft Word
- Microsoft Outlook
- Problem-solving
- Team Work
- Flexibility
- Reliability
Assessments
- Call center customer service, Familiar, 07/01/21
- Customer focus & orientation, Proficient, 07/01/21
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Screening Tech / Phlebotomist
Biomat/ Grifols Plasma Center
06.2023 - Current
Head Cashier/Customer Service
Sams Club
10.2020 - 10.2022
Relief Manager
Public Storage
03.2019 - 10.2019
Customer service associate
Lowes Home Improvement
03.2018 - 03.2019
Layaway Associate
Big Kmart
01.2016 - 03.2018
Inventory Manager / Cashier
Walgreen's Drug Store
04.2006 - 03.2009
Appointment Clerk
Anthem Alliance Health Insurance Company
09.2000 - 01.2002
Receivables Clerk
NCO Financial Systems
11.1999 - 08.2000
Customer Service Representative / Telemarketing
Paragon Cable
08.1995 - 01.1998
Receptionist
Holiday Inn - Airport
03.1990 - 05.1995
Clerk / Cashier
Mail Boxes
09.1982 - 04.1986
Diploma - Computer Specialist
International Business College