Lucinda Ochoa
SCOTTSDALE,AZ
Summary
Dedicated Security Officer with extensive experience at QXL Security, skilled in crisis management and superior customer service. Proven track record in theft prevention and incident reporting, enhancing safety and client satisfaction. Adept at monitoring surveillance systems and building strong relationships, ensuring a secure and welcoming environment for all visitors.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
QXL Security
01.2025 - 03.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Security Officer
Advance Professional Security
09.2024 - 12.2024
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Caregiver
Keller Homecare
01.2023 - 09.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
Caregiver
Always Caring
09.2021 - 01.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Identified needs and coordinated plans for travel and out-of-town functions.
Security Officer
Securitas Security Services USA
04.2023 - 09.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Education
GED -
Salt River Ged
Scottsdale, AZ10-2020
Skills
- Report writing
- Incident reporting
- Security guard license
- CCTV monitoring
- Superior customer service
- Surveillance
- Emergency response
- Patrol operations
- Access control
- Complex Problem-solving
- Relationship building and management
- Report generation
Certification
- Licensed Unarmed Guard Card - 2025 renewal
Languages
English
Full Professional
Timeline
Security Officer
QXL Security
01.2025 - 03.2025
Security Officer
Advance Professional Security
09.2024 - 12.2024
Security Officer
Securitas Security Services USA
04.2023 - 09.2023
Caregiver
Keller Homecare
01.2023 - 09.2024
Caregiver
Always Caring
09.2021 - 01.2024
GED -
Salt River Ged
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