Lucinda Sperka
Emporia,KS
Summary
Proven professional with a strong background in quality assurance and customer service, notably at Walmart. Excelled in roles requiring visual inspection, defect identification, and effective communication, enhancing efficiency and customer satisfaction. Demonstrated adaptability and teamwork, achieving significant improvements in process and service quality.
Overview
23
23
years of professional experience
Work History
Packaging Inspector
Simmons Foods
Emporia, KS
05.2021 - Current
- Collaborated with production team to implement improvements in the packaging process for better efficiency and quality.
- Assisted in maintaining inventory control through diligent tracking of packaged items and regular updates on stock levels.
- Utilized various inspection tools for accurate measurement and assessment of packages'' dimensions, weights, and materials.
- Supported continuous improvement efforts by providing valuable feedback concerning packaging processes and equipment performance.
- Enhanced packaging quality by meticulously inspecting products and identifying defects.
- Kept detailed records of inspection activities, creating a valuable database for future reference and analysis.
- Trained new employees in proper inspection techniques, fostering consistency across the team.
General Laborer
Simmons Foods
01.2021 - 05.2021
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
Asset Protection Customer Host
Walmart
Emporia, KS
03.2018 - 01.2021
- Educated staff on asset protection policies and procedures, promoting a culture of vigilance throughout the store.
- Supported loss prevention efforts by identifying trends in theft and reporting findings to management for further action.
- Reduced inventory shrinkage by performing thorough audits and implementing theft-prevention strategies.
- Assisted in the apprehension of shoplifters by maintaining a strong presence on the sales floor and collaborating with law enforcement when necessary.
- Maintained an orderly entrance area, ensuring smooth flow of customer traffic while adhering to company guidelines regarding bag checks and receipt validation.
Online Grocery Associate
Walmart
03.2018 - 01.2019
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
Pharmacy Technician
Walmart
Emporia, KS
03.2007 - 03.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Overnight Stocker
Walmart
Emporia, KS
05.2002 - 03.2007
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained neat, organized stockroom free of hazards.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
Education
Geological And Earth Sciences - Geological And Earth Sciences
Emporia State University
Emporia, KSSkills
- Visual inspection
- Defect identification
- Measurement techniques
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Problem-solving abilities
- Reliability
- Critical thinking
- Inspection procedures
- Effective communication
- Adaptability and flexibility
Timeline
Packaging Inspector
Simmons Foods
05.2021 - Current
General Laborer
Simmons Foods
01.2021 - 05.2021
Asset Protection Customer Host
Walmart
03.2018 - 01.2021
Online Grocery Associate
Walmart
03.2018 - 01.2019
Pharmacy Technician
Walmart
03.2007 - 03.2018
Overnight Stocker
Walmart
05.2002 - 03.2007
Geological And Earth Sciences - Geological And Earth Sciences
Emporia State University