Lucinda Whitworth
Leesburg
Summary
Dedicated customer service associate skilled in task prioritization and effective communication. Proven ability to enhance customer satisfaction and resolve issues promptly.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Wawa
Leesburg
05.2024 - Current
- Ensured compliance with safety and health regulations consistently.
- Resolved customer complaints efficiently while maintaining professionalism and care.
- Facilitated customer service goals and strengthened relationships through friendly, knowledgeable communication.
Customer Service Manager
Food Lion
Petersburg
07.2022 - 05.2024
- Delivered exceptional customer service, contributing to increased customer satisfaction.
- Managed customer inquiries and resolved issues, enhancing customer experience.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Built positive rapport with customers and team members, fostering a collaborative work environment.
Front Desk Receptionist
Plant City Internal Medicine
Plant City
02.2021 - 03.2022
- Scheduled appointments for patients and coordinated with medical staff efficiently.
- Maintained patient records and updated information in electronic health systems.
- Assisted with insurance verification and collected necessary documentation from patients.
- Organized office supplies and maintained a clean, welcoming reception area.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Education
GED -
Kathleen High School
Lakeland, FLSkills
- Customer service excellence
- Appointment scheduling
- Multi-line phone systems
- Data entry
- Clerical support
- Task prioritization
- Time management
Timeline
Customer Service Associate
Wawa
05.2024 - Current
Customer Service Manager
Food Lion
07.2022 - 05.2024
Front Desk Receptionist
Plant City Internal Medicine
02.2021 - 03.2022
GED -
Kathleen High School