Lucinda Yang-Lee

• List and photograph dozens of items on Amazon and Ebay.
• Prepare and package sold items, buy labels and drop off packages at local post office.
• Test items to ensure quality, handle returns, process refunds, respond to customer emails, order supplies and replacement parts.
• Ensured customer cancellations or late shipments were under 4%.

• Supervised a staff of 6-8 and assisted with all job duties if necessary.
• Trained all staff to cook, serve food, handle cash transactions and prep.
• Interview, hire and process onboarding new staff.
• Answer emails, phone calls, schedule work orders to fix problematic equipment.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Make staff schedules, weekly inventory, bi-weekly truck orders and bank deposits.

2011-2012, 2014-2018

• Maintained cleanliness and organization of the counter area, ensured an attractive environment for customers.
• Provided excellent customer service by greeting guests warmly, answered questions, and offered assistance throughout their visit.
• Trained new employees on company policies, cash handling procedures, and product knowledge to ensure consistent performance across the team.