Jonathan Jennings
Greenville,SC
Summary
Seeking employment in a dynamic work environment to leverage strong communication skills in effectively engaging with diverse audiences and contributing to the development and execution of strategic marketing initiatives. Aiming to become a valuable asset for prospective employer.
Overview
8
8
years of professional experience
Work History
Loss Mitigation Specialist I
BB&T Mortgage Department
Greenville, SC
09.2016 - Current
- Constantly providing clients with accurate information; allowing me and the client to access the best workout for their specific situation
- Using my knowledge and skills to ensure that the company meets the overall financial goals
- Maintaining BB&T’s high standards for call quality service thus providing the perfect client experience
- Completing multiple task within a time given restraint
- Reviewing and completing the necessary reports
- Preparing complex workouts such as deferrals and extensions
- Constantly producing calls to guarantee the needs of our clients are met
- Executing payments for clients
- Working as a team player to meet monthly Non-Accrual goals
- Implementing repayment plans
- Aiding clients to bring their loans current ultimately building long-term relationships
Loss Mitigation Monitoring Blitz Solicitation
BB&T Mortgage Department
Greenville, SC
02.2018 - 01.2020
- Evaluating loans that are delinquent and offering secondary solutions to relieve the mortgage
- Explaining in detail to clients the options offered (Deed in lieu of foreclosure, Short Sale, or Settlement offers)
- Coding loans based off the client’s response to accept or declined the offers
- Dividing the loans assisted so that each loan is called once a week for a three-week period
- Implementing the skills learned to best advise a client that is not interested in the listed offers a secondary list of assistance options based on their account status
Loss Mitigation Monitoring
BB&T Mortgage Department
Greenville, SC
01.2018 - 03.2018
- Calling on loans that have been approved/denied for loss mitigation work outs
- Reviewing trial plans that are designed to perform as according to the agreement
- Re-establishing plans that have been broken but still have valid grace days
- Uploading modification agreements to our 'Valerie System' for Veterans Affairs loans
- Calculating the number of graces days a loan is provided based on the investor and implementing accordantly
- Emailing approvals to clients to ensure the agreement is executed accurately
- Completing all given task within a four-hour time constraint
Loss Mitigation Package Input
BB&T Mortgage Department
Greenville, SC
08.2017 - 02.2018
- Sorting/Organizing mail to match the correct documents to the fitting clients to ensure that each client receives his or her mail in a timely order
- Sorting through loss mitigation packages; removing expired documents to insert the most up to date and current information
- Faxing the needed additional information to further review clients for assistance
- Using the 'Pega' system to print cover pages for a mass number of clients
- Making copies of damaged documents so that the client may still be reviewed for further mortgage assistance
- Physically inserting outgoing mail into BB&T stamped envelopes to be mailed to the recipient
Education
Associate of Art - Business/Marketing
Spartanburg Methodist College
Spartanburg, SC05.2016
Skills
- Strong Organization Skills
- Quality Work Ethics
- Social Media Marketing Knowledge
- Strong Leadership
- Competitive Researcher
- Strong Communication Skills
- Strong Willingness to Learn
- Advance knowledge of MSP and clarifire applications
- Collections competency
- Developing long term relationships with clients
- Ability to resolve complex loan issues
- Skilled in Excel
Timeline
Loss Mitigation Monitoring Blitz Solicitation
BB&T Mortgage Department
02.2018 - 01.2020
Loss Mitigation Monitoring
BB&T Mortgage Department
01.2018 - 03.2018
Loss Mitigation Package Input
BB&T Mortgage Department
08.2017 - 02.2018
Loss Mitigation Specialist I
BB&T Mortgage Department
09.2016 - Current
Associate of Art - Business/Marketing
Spartanburg Methodist College