Lucine Downes

• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

• Supported multiple servers, food runners, and bussers with keeping dining area ready to move tables and adjust seating to accommodate groups with special requests.

• Trained new hostesses on POS system and customer service best practices and restaurant policies.

• Facilitated study sessions to enhance student understanding of course material.
• Assisted in preparing instructional materials and resources for lectures.
• Provided support to students during office hours, addressing questions and concerns.