Seasoned Manager with 10 years of extensive retail and management experience. Efficient and industrious individual dedicated to optimizing customer satisfaction. Recognized for commitment to reversing any downward trends with training programs and team support.
Hi, I’m
Lucinia Graves
Cosmetics Managenment
Raleigh,NC
Summary
Overview
8
years of professional experience
Work History
Nordstrom Department Store
Assistant Department Manager
04.2022 - Current
Job overview
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Introduced new methods, practices, and systems to reduce turnaround time.
Nordstrom, MAC
Cosmetic Counter Manager
07.2021 - 04.2022
Job overview
- Greeted and assisted customers within minutes of approaching cosmetic counter.
- Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
- Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
- Trained employees in company policies and effective sales techniques to increase revenue for busy cosmetics counter.
- Arranged merchandise to present visually appealing displays and attract clientele.
Ulta Beauty Inc.
Professional Makeup Artist
01.2020 - 04.2020
Job overview
- Professionally applied makeup to clients for proms, weddings, and special occasions.
- Applied makeup in accordance with clothing style.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Conducted makeup classes to help students gain in-depth knowledge of various products and uses.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
Belk MAC Cosmetics
Professional Makeup Artist
05.2019 - 12.2019
Job overview
- Professionally applied makeup to clients for proms, weddings, and special occasions.
- Applied makeup in accordance with clothing style.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
Clinique Belk Department Store
Cosmetic Counter Manager
12.2018 - 02.2019
Job overview
- Planned and prepared for special events, adjusting employee schedules and inventory to achieve smooth, efficient department operations.
- Greeted and assisted customers within minutes of approaching cosmetic counter.
- Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
MAC Cosmetics
Cosmetics Business Manager
07.2016 - 09.2018
Job overview
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
- Managed team of associates in cosmetics department to achieve and maintain highest standards of customer service.
- Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
- Maintained accurate inventory and sales records for department.
- Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
- Trained new employees on proper protocols and customer service standards.
MAC Cosmetics
Retail Makeup Artist
02.2015 - 07.2016
Job overview
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Demonstrated and explained use of different beauty products to educate customers.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Scheduled onsite and offsite makeup appointments for clientele.
Education
Trcocci University of Beauty & CultureBridgeview, IL
Esthetics Certification from Esthetics
02.2013
University Overview
Skills
- Write Reports
- Spreadsheet Tracking
- Remote Video Conferencing
- Safety Awareness
- Staff Management
- Workflow Schedules
- Operational Efficiency
- Human Resources Knowledge
- Vendor Management
- Department Oversight
- Sales Expertise
- Store Layouts
- Employee Empowerment
- Professional Relationships
- Program Promotion
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Timeline
Assistant Department Manager
Nordstrom Department Store
04.2022 - Current
Cosmetic Counter Manager
Nordstrom, MAC
07.2021 - 04.2022
Professional Makeup Artist
Ulta Beauty Inc.
01.2020 - 04.2020
Professional Makeup Artist
Belk MAC Cosmetics
05.2019 - 12.2019
Cosmetic Counter Manager
Clinique Belk Department Store
12.2018 - 02.2019
Cosmetics Business Manager
MAC Cosmetics
07.2016 - 09.2018
Retail Makeup Artist
MAC Cosmetics
02.2015 - 07.2016
Trcocci University of Beauty & Culture
Esthetics Certification from Esthetics
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