Lucio Campanur
Porter,USA
Summary
Customer Experience Manager with a focus on delivering high-quality service and ensuring customer satisfaction. Known for productivity and efficiency in task completion, specializing in customer feedback analysis, process improvement, and team leadership. Excel in communication, problem-solving, and adaptability, leveraging these skills to meet and exceed customer expectations consistently.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Flooring Sales Specialist
The Home Depot
Porter, US
01.2024 - 01.2025
- Resolved customer concerns or issues related to product selection or installation by providing timely solutions that upheld the company's reputation for exceptional service
Customer Experience Manager
The Home Depot
Humble, US
01.2022 - 01.2024
- Overseeing execution of store standards across the entire store, including customer service, department readiness, and operational process
- Analyzed customer feedback and survey data to identify trends and areas for improvement.
- Identified opportunities for improving existing processes related to providing an outstanding level of service.
Supervisor
Home Depot
Humble, US
02.2017 - 01.2022
- Led weekly team meetings to communicate goals, provide updates on company initiatives, and foster a positive work environment
- Resolved customer complaints promptly and effectively, maintaining high levels of customer satisfaction
Sales Specialist
Home Depot
Humble, US
08.2016 - 07.2017
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Identified customer needs by asking questions and advising on best solutions.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
Warehouse Associate
Harbor Freight Tools USA, Inc.
10.2014 - 01.2016
- Collaborated with team members to complete tasks efficiently and accurately.
- Organized warehouse merchandise for efficient stock replenishment process.
- Provided excellent customer service when helping customers locate specific items in store.
Cashier
VF Outlet, Inc.
03.2008 - 09.2014
- Welcomed customers, offering assistance to help find store items.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed customer payments quickly and returned exact change and receipts.
Education
High school or equivalent -
Reading High School
Reading, PA06.2009
Skills
- Inventory control
- Forklift Operator
- Reach operator
- OP operator
- Sales Management
- Metric tracking
- Sales target achievement
- Talent development
- Issue resolution
- Customer service
- Schedule management
- Training and coaching
- Relationship building
- Team building
Certification
- Licensed (forklift) - (2016)
Additional Information
Bilingual, Spanish and English speaking and writing.
Timeline
Flooring Sales Specialist
The Home Depot
01.2024 - 01.2025
Customer Experience Manager
The Home Depot
01.2022 - 01.2024
Supervisor
Home Depot
02.2017 - 01.2022
Sales Specialist
Home Depot
08.2016 - 07.2017
Warehouse Associate
Harbor Freight Tools USA, Inc.
10.2014 - 01.2016
Cashier
VF Outlet, Inc.
03.2008 - 09.2014
High school or equivalent -
Reading High School