Lucious Mendes
Orlando,FL
Summary
Results-driven Sales Professional bringing 24 + years of experience in telecommunications and route sales. Focused on boosting productivity and increasing profits by proactively managing and improving operations. Proficient in overseeing accounting, compliance and records management. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
Work History
Independent Business Owner
Mendes Alliance Group, LLC
01.2021 - Current
- Build displays with independent route operators
- Periodically take over operations of other independent route owners, to enable them to have time away from their business, as needed
- Mentor independent route owners on how to set up displays, for maximum sales potential
- On-time delivery to large retail establishments.
Independent Business Owner
Mendes Alliance Group, LLC
07.2015 - 01.2021
- Responsible for distributing Snyder's-Lance products to 12 large and small chain supermarkets including Publix and Walmart
- Responsible for over $400,000 sales annually
- Set up displays and negotiate placement of promotional products to the sales floor
- Problem solving sales representative who builds lasting customer relationships by supplying consistent friendly customer service and completing deliveries on time
- Strong sales and creative mindset
- Strategic Planning
Consumer Sales and Service Consultant
VERIZON
Tampa, Fl
08.2014 - 05.2015
- Generated revenue based on key imperatives dealing with communication products and services
- Handled incoming calls from residential customers’ nationwide averaging forty calls daily, resolving complex issues with billing and orders
- Executed decision on adjusting accounts if warranted
- Provided quality customer service, continuously exceeding consumer expectations by resolving complex billing issues with expedience
- Demonstrated strong work ethic by consistently meeting monthly sales objective
- Analyzed customer accounts to recommend tailored cost effective usage plans, products and services
- Conceptualized complex situations and worked independently in an unstructured environment with minimal supervision.
Central Office Technician
VERIZON
07.2012 - 08.2014
- Found interim solutions to minimize the impact on the business
- Tracked, analyzed and reviewed system logs, trouble reports and measurement reports
- Responsible for seeing the full resolution of all trouble tickets on a day to day basis
- Performed daily backups and routine monitoring of switches, computer systems, and data networks
- Performed coordination and testing functions associated with the services provisioning activities.
Business Customer Service / Sales Representative
VERIZON
New York, NY
10.2000 - 07.2012
- Handled incoming calls from business customers' nationwide averaging thirty calls daily, resolving complex issues with billing and orders
- Managed upset customers, conflicts and challenging situations
- Delivered outstanding service, exceed expectations and build long-term loyalty
- Listened attentively, solved problems creatively, using tact and diplomacy to find common ground to achieve win-win situations
- Ensured customers were satisfied with the outcome of their call, from the initials greeting through order completion
- Strived for quick complaint resolution, commended by supervisors for the ability to resolve problems in the first call and avoid escalation issues.
- Continually commended for enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
- Routinely exceeded performance targets for sales, attendance and adherence.
Interim Manager - Internal help desk
VERIZON
New York, NY
01.2005 - 12.2005
- Provided leadership to large-sized business office assisting with complex and challenging orders
- Monitored progress of orders consultants places and ensured their completion
- Tracked daily progress in different databases to monitor effectiveness and office orders.
- Successfully addressed 50-70 escalations from representatives per day. As a result, ensured customer satisfaction while maintaining Verizon’s profitability and reduced executive escalation.
- Managed all administrative and technical duties when supervisor was unavailable.
Administrative Assistant
SCHWARTZFELD, GANFER & SHORE
08.1999 - 09.2000
- Managed paperwork required for cases on behalf of the lawyer and got juridical signatures
- Prepared detailed reports about each case
- Processed server in the City of New York Department of Consumer Affairs.
Coordinator of Mailroom Services
LOEB & LOEB
02.1999 - 08.1999
- Organized the duplication of documents, filing and administrative work
- Responsible for all courier bills and outgoing Federal Express packages
- Supervised the mail clerk employees ensuring accurate mailroom operations on a daily basis.
Education
Business Management -
MEDGAR EVERS COLLEGE
New York, NYSkills
- MS Outlook
- Efficient typing
- Excel
- IEX
- AVAYA
Timeline
Independent Business Owner
Mendes Alliance Group, LLC
01.2021 - Current
Independent Business Owner
Mendes Alliance Group, LLC
07.2015 - 01.2021
Consumer Sales and Service Consultant
VERIZON
08.2014 - 05.2015
Central Office Technician
VERIZON
07.2012 - 08.2014
Interim Manager - Internal help desk
VERIZON
01.2005 - 12.2005
Business Customer Service / Sales Representative
VERIZON
10.2000 - 07.2012
Administrative Assistant
SCHWARTZFELD, GANFER & SHORE
08.1999 - 09.2000
Coordinator of Mailroom Services
LOEB & LOEB
02.1999 - 08.1999
Business Management -
MEDGAR EVERS COLLEGE