Lucja Baran

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• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently,
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Implemented marketing strategies to increase brand awareness and attract new customers.

• Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
• Performed administrative tasks
• Greeted visitors and customers upon arrival, offered assistance, and answered questions
• Utilized reservation software proficiently to manage bookings
• Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
• Collaborated effectively with team members to maintain smooth operations during peak hours or high occupancy periods, assisted marketing department
• Processed payments accurately, balancing cash drawer at the end of each shift.
• Facilitated and coordinated transportation services
• monitored emergency response system

• Educated students in basics of English grammar and conversational speaking.
• Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
• Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
• Increased student proficiency in English by creating engaging and interactive classroom activities.