Jennifer Cox
Norton,VA
Summary
Accomplished business leader with a proven track record at Jenn's Nails and Spa, enhancing customer satisfaction and streamlining operations for efficiency. Skilled in business management and customer relations, demonstrated through increased repeat business and referrals. Expert in staff hiring and client service, achieving significant improvements in employee performance and customer retention.
Overview
23
23
years of professional experience
Work History
Owner Salon and Spa
Jenn's Nails and Spa
09.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Skincare Consultant/Licensed Nail Technician
Grove Park Inn Resort & Spa
01.2019 - 03.2023
- Enhanced customer satisfaction by providing personalized skincare consultations and product recommendations.
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
- Utilized skin hydrometer to help determine customers' skin conditions.
- Examined merchandise and took inventory to identify items to be reordered and replenished.
DMV Title Clerk
Freedom Ford Lincoln
08.2003 - 11.2005
- Assisted customers with complex title issues, providing guidance on necessary steps to resolve problems.
- Enhanced office productivity by managing a high volume of title applications and paperwork daily.
- Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
- Simplified processes for lien releases, helping customers navigate complicated situations more easily.
Beauty Salon Manager
Dupres Day Spa
11.2001 - 02.2005
- Maintained a clean, safe, and welcoming environment for clients and employees alike.
- Resolved employee conflicts and maintained a positive work atmosphere through effective communication techniques.
- Recruited talented stylists by participating in job fairs and networking within the industry.
- Established strong relationships with vendors, negotiating favorable terms and pricing for salon supplies.
Front Desk Manager
Spa Grace
02.2002 - 10.2004
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Education
High School Diploma -
Indain River High School
Chesapeake, VA06-2000
Skincare/nails - Skincare/Nails
Advanced Hair And Nails
Va.Beach06-2000
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Business management
- Business planning
- Staff hiring
- Business administration
- Business marketing
- Sales leadership
- Sales management
- Financial planning
- Budget development
- Cost reduction
- Human resource management
- Inventory management
- Inventory control
- Business leadership
- Schedule management
- Purchasing and planning
- Desktops, laptops, and mobile devices
- Customer retention
- Employee relations
- Employee scheduling
advance hair and nails certification
skincare ,nails business management
Timeline
Owner Salon and Spa
Jenn's Nails and Spa
09.2022 - Current
Skincare Consultant/Licensed Nail Technician
Grove Park Inn Resort & Spa
01.2019 - 03.2023
DMV Title Clerk
Freedom Ford Lincoln
08.2003 - 11.2005
Front Desk Manager
Spa Grace
02.2002 - 10.2004
Beauty Salon Manager
Dupres Day Spa
11.2001 - 02.2005
High School Diploma -
Indain River High School
Skincare/nails - Skincare/Nails
Advanced Hair And Nails
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