Dalene Mathieu
Community Coordinated Care For Children
Orlando,FL
1
Language
1
Certification
18
years of professional experience
Experienced professional with over 15 years in customer service and program eligibility assessment. Expertise in conducting interviews, managing documentation, and ensuring compliance with regulations. Committed to supporting families through enrollment and resource processes while maintaining confidentiality and accuracy in record-keeping.
Work History
Family Advocate
1 Year 8 Months- Conducts recruitment activities for Early Head Start participants, including door-to-door recruitment, agency and community outreach.
- Completed eligibility and enrollment applications, achieving and sustaining 100% total enrollment.
- Maintains a waitlist that exceeds the number of vacancies. Collect documents to verify children's eligibility for the Early Head Start Program including children with disabilities.
- Ensures the entire application process for each assigned child and family enrolled in Early Head Start is completed accurately and promptly.
- Provide families with resources through community outreach services.
- Advocates for program participants and acts as the liaison between all sub-contracted locations.
- Collaborates with applicable staff and sub-contracted locations to ensure program effectiveness.
- Conducts weekly visits to assigned classrooms and ensures site locations follow full enrollment procedures.
- Participate in the Agency's Quality Improvement Program
Childcare Center Assistant Director
3 Years 1 Month- Supervised daily operations, ensuring compliance with licensing regulations and quality standards.
- Developed and implemented educational programs tailored to diverse developmental needs of children.
- Mentored staff members, fostering professional growth and enhancing team effectiveness.
- Collaborated with parents to address concerns and promote a positive childcare environment.
- Led training sessions on best practices in child development and safety protocols.
- Established partnerships with local organizations to enhance community engagement and support services.
- Continuously sought professional development opportunities for staff members to stay current on best practices in early childhood education.
- Increased enrollment rates through targeted marketing efforts and community outreach initiatives.
Fraud Intake Coordinator
2 Years 8 Months- Completed enhanced verification of customer identity and activities to mitigate fraud risks for credit card customers.
- Provided prompt service in a fast-paced environment to meet customer needs. to prioritize customer needs.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Handled complex customer situations by applying problem-solving skills and escalating issues.
- Managed high-stress situations while maintaining professionalism and effectively resolving disputes.
Customer Service/ Sales
1 Year 6 Months- Handled over 120 inbound customer inquiries and sales daily in call center; ensuring timely and effective resolution of customer needs
- Fostered positive customer experiences through a professional attitude, contributing to increased customer loyalty and repeat online purchases
- Maintained a positive and professional attitude towards customers to foster positive experiences resulting in repeated online purchases
- Increased sales by providing tailored product recommendations based on individual customer needs.
- Demonstrated self-motivation by consistently achieving personal goals in the workplace.
Attraction/ Merchandise Attendant
9 Years 2 Months- Addressed guest concerns and interests in assigned attractions, ensuring exceptional external customer service and responsiveness.
- Assisted in setting up events within attraction areas.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Generated and analyzed POS reports to review sales by location and time for future planning.
- Analyzed POS reports to evaluate sales trends by location and time, informing future planning.
Leave of Absence Coordinator
1 Year 11 Months- Administered employee benefits programs, ensuring accurate processing of guaranteed benefits packages through effective open enrollment and benefits setup.
- Processed disability/FMLA paperwork, Analyzed FMLA claims to determine eligibility and certification in accordance with state and federal legal requirements
- Administered employee benefits programs and assisted with open enrollment and benefits set up for timely and accurate processing of guaranteed benefits packages
- Supported employees during leaves of absence by addressing concerns and providing timely answers to questions, fostering a positive employee experience.
Education
Associate of Science - Early Childhood Education
Associate of Arts - Psychology
Skills
Multitasking
Data analysis
Family advocacy
Community resource referrals
Data entry
Report preparation
Microsoft Office Suite
State Compliance
Decision-making
Community resources
Time management
Teamwork and collaboration
Eligibility assessment
Resource navigation
Certification
Family Service Certification
Languages
Haitian Creole
Timeline
Family Advocate
Community Coordinated Care For Children
03.2025 - CurrentRead More
Childcare Center Assistant Director
All Stars Childcare Center
01.2022 - 02.2025Read More
Fraud Intake Coordinator
Capital One Bank
04.2019 - 12.2021Read More
Customer Service/ Sales
Home Shopping Network
10.2017 - 04.2019Read More
Leave of Absence Coordinator
Randstad
09.2013 - 08.2015Read More
Attraction/ Merchandise Attendant
Walt Disney World Resort and Parks
05.2008 - 07.2017Read More
Valencia College
Associate of Arts from Psychology
Read More
Seminole State College of Florida
Associate of Science from Early Childhood Education
Read More