Lucreta Brown
Atlanta
Summary
Dynamic professional with extensive experience at CSX Fairburn Ramp, excelling in intermodal operations and data management. Proven ability to enhance customer service and ensure safety compliance while leading teams. Skilled in troubleshooting and utilizing cybersecurity tools, driving productivity and operational excellence in high-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Intermodal Service Employee
CSX Fairburn Ramp
Fairburn
01.2012 - Current
- Applied knowledge of FRA and AAR securement regulations and railway line clearance requirements, collaborated with team members to enhance customer service and achieve productivity targets, identified and analyzed defective components with necessary corrective actions, conducted inspections and applied end-of-train devices, performed airbrake tests, and maintained securement devices and intermodal equipment.
- Performed security tasks including ascending and descending rail cars, inspecting trailers, containers, and intermodal flatcars, assisting lift operators with equipment positioning, lifting interbox connectors (IBC) and related accessories, operating IBC carts, and navigating a high-paced outdoor environment around moving equipment and vehicles.
- Input and retrieved data on intermodal cars and equipment using computer systems to ensure accurate and timely information flow.
Cable Installation Technician
CUI Cable
Rockville
01.2008 - 01.2012
- Installed cable systems in residential and commercial properties, ensuring reliable connectivity for users.
- Executed installation and troubleshooting of cable systems, improving system performance and reliability.
- Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
- Conducted thorough site surveys to assess installation requirements.
- Operated tools and equipment safely for cable installation projects.
- Provided technical support to customers during installations, resolving service issues to enhance customer satisfaction.
- Ensured compliance with safety regulations during installation processes.
- Ensured proper functionality of installed equipment by connecting set top boxes, modems, routers, and splitters.
- Ensured network connectivity by testing cables using various tools such as multi-meters and signal level meters.
- Ran CAT5e and CAT6 Ethernet cabling between walls or ceilings.
- Spliced and terminated coaxial and fiber optic cables according to industry standards.
- Inspected existing wiring infrastructure to identify any problems or defects in the system.
- Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
- Repaired damaged cables caused by weather conditions or improper handling.
- Tested newly installed cables using specialized testing devices like tone generators or multimeters.
- Configured IP addresses on routers or modems according to customer requirements.
- Troubleshot and diagnosed systems using speed, ping and related tests.
- Followed safety protocols while working with ladders or climbing poles when installing aerial lines.
Education
Associate of Science - History, Geography, Science and Electronic
TESST College of Technology
Baltimore, MD12.1997
Cybersecurity - IT Software, programming and Security Systems
Kingsland University
Atlanta, GASkills
- Intermodal operations
- Data Management
- Report writing
- Technical support
- Troubleshooting procedures
- Troubleshooting
- Equipment inspection
- Team Leadership
- Team collaboration
- Teamwork and collaboration
- Problem solving
- Operating systems knowledge
- Network security
- Cloud security expertise
- Cybersecurity tool proficiency
- Pentesting Fundamentals
- Web frameworks knowledge
Certification
- Certified Cybersecurity Professional
- Certified Cybersecurity Technician
Timeline
Intermodal Service Employee
CSX Fairburn Ramp
01.2012 - Current
Cable Installation Technician
CUI Cable
01.2008 - 01.2012
Associate of Science - History, Geography, Science and Electronic
TESST College of Technology
Cybersecurity - IT Software, programming and Security Systems
Kingsland University