Lucretia Newsom
Financial Customer Service Representative
Jacksonville,FL
Summary
Well-qualified administrative team member bringing demonstrated knowledge and abilities in loan processing. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings. Proficient in Mortgage Loan Compliance standards and regulations.
Overview
18
18
years of professional experience
Work History
Customer Account Representative
BCA Financial Services
01.2023 - Current
- Answered constant flow of customer calls with minimal wait times.
- Processed client payments and updated accounts.
- Researched billing errors and discrepancies to initiate corrective action.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Compliance Escalations Specialist II
JPMorgan Chase
10.2015 - 11.2022
- Validate and input information from critical loan closing documents.
- Identified, investigated and documented compliance violations and recommended corrective measures.
- Appropriately place conditions on loans for Correspondent to review when the provided documentation doesn't meet guidelines.
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
- Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
Due Diligence Analyst
JPMorgan Chase
06.2011 - 10.2015
- Reviewed and validated details of loan applications and closing documentation.
- Communicated with various business units to obtain necessary information for investigations.
- Performed loan audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
- Enhanced due diligence processes by implementing risk assessment methodologies and procedures.
- Assisted in the development of training materials to educate staff on due diligence procedures and requirements.
AML Investigations Analyst
Wells Fargo
05.2006 - 06.2011
- Conducted investigations of transactions processed though bank processing centers to spot evidence of misconduct or neglect.
- Created, reviewed and analyzed customer transaction reports for purposes of satisfying Bank Secrecy and Anti-Money Laundering regulatory requirements.
- Reviewed and filed currency transaction reports submitted by branches within required regulatory-imposed timeframes.
- Monitored financial transactions and immediately reported suspicious activity to authorities.
Education
High School Diploma -
Andrew Jackson High School
Jacksonville, FL 05.2001 -
Skills
Financial services
Timeline
Customer Account Representative
BCA Financial Services
01.2023 - Current
Compliance Escalations Specialist II
JPMorgan Chase
10.2015 - 11.2022
Due Diligence Analyst
JPMorgan Chase
06.2011 - 10.2015
AML Investigations Analyst
Wells Fargo
05.2006 - 06.2011
High School Diploma -
Andrew Jackson High School
05.2001 -
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