Lucretia Nicole Johnson

Supports the senior director in managing daily operations, leading staff, and ensuring the facility meets all health, safety, and educational standards.

Key Responsibilities

• Operational & Administrative Support: Helps manage daily center routines, answers phone calls, handles enrollment paperwork, maintains health and attendance records, and organizes licensing files.
• Staff Supervision & Scheduling: Assists with hiring, training, and mentoring teachers, manages staff schedules, handles callout's, and steps in to cover classrooms or maintain ratio requirements when needed.
• Family & Community Communication: Greets parents, responds to inquiries, tours prospective families, and helps resolve questions or concerns regarding daily care.
• Health, Safety & Compliance: Monitors the facility to ensure playground equipment, classrooms, and common areas are clean and safe, and verifies compliance with state licensing and health regulations.
• Leadership Continuity: Steps into the lead director role during planned or unplanned absences to keep the center running smoothly.

• (2012-2019) Caregiver for children ages 6 months to 1 years old teaching fundamentals in early childhood development and social skills
• Led classroom instruction aligned with developmentally appropriate curriculum and learning goals.
• Planned engaging lesson activities supporting literacy, math, and social-emotional growth.
• Maintained safe, organized learning environment compliant with center policies and licensing standards.
• Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
• Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.

• Setting up loan closings via telephone for customers who have applied for financing on a vehicle if purchasing a vehicle from a dealership, refinancing or purchasing from an individual. Multi-tasking with PC, telephone and various Microsoft Programs and written communication, while providing outstanding customer service.

• Evaluating determination factors for clients who apply for assistance in the following areas of: Nutrition Assistance, Medical Assistance, and Cash Assistance. Word and Power Point to complete daily tasks to assist with via telephone and written communication while providing outstanding customer service skills.

• Manage large accounts with outstanding balances on credit cards. Multi-tasking with PC telephone and various Microsoft Programs. Word and Power Point to complete daily task to assist with the recovery of funds via telephone and written communication, while providing outstanding customer service

• Manage large accounts with outstanding balances specializing in banking and Auto Finance. Multi-tasking with PC, telephone, various Microsoft programs. Word and Power point to assist with recovery of funds, via telephone and written communication while providing outstanding customer service.

• Call Center Operator taking inbound calls from GMAC customers, providing account information and Customer options for collections utilizing telephone, PC and general customer service skills

• Caregiver for children ages 1 to 3 years old toilet training, basic pre-kindergarten skills, alphabet recognition, number recognition, color and shape memorization techniques.
• Supported lead teacher with lesson preparation, classroom organization, and daily activity setup.
• Supervised children during play, meals, and transitions to maintain safe, orderly classroom flow.
• Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.

• Caregiver for children ages 6 months to 1 years old teaching fundamentals in early childhood development and social skills
• Supported lead teacher with Montessori materials and prepared classroom environment for daily activities.
• Observed children during individual work periods, documenting progress and developmental needs.
• Guided practical life exercises, reinforcing independence, focus, and self-correction.
• Assisted with snack, cleanup, and transition routines to maintain orderly flow.
• Redirected behavior calmly, using Montessori principles to encourage respect and cooperation.