Lucretia Robinson
Jackson,AL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of post-secondary education
12
12
years of professional experience
Work History
Customer Service Manager
Walmart
Mobile, AL
02.2014 - 09.2025
- Managed daily operations of customer service department.
- Developed and delivered training on customer interaction best practices to enhance service quality.
- Resolved customer complaints to enhance satisfaction.
- Developed training materials for new hires.
- Partnered with store management to establish and elevate service standards.
- Unloaded trucks during scheduled shifts to ensure timely inventory availability. during scheduled shifts.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
- Implemented quality control measures to ensure consistent compliance with company standards.
Medical Assistant
American Family Care, Inc
Mobile, AL
05.2013 - 07.2013
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Measured vital signs and took medical histories to prepare patients for examination.
- Assisted physicians with patient examinations and procedures at American Family Care.
- Managed patient intake, including completing medical histories and verifying insurance.
- Collaborated with healthcare team to ensure seamless patient care delivery.
- Documented patient interactions accurately in electronic health record systems.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Maintained cleanliness and organization of examination rooms and medical supplies.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Education
Associate Degree in Nursing - Nursing
Virginia College
Mobile , Al 03.2012 - 05.2013
Skills
- Quality control
- Operational oversight
- Inventory management
- Time management
- Effective communication
- Problem solving
- Team building
- Critical thinking
- Shipping and warehousing
- Skilled multi-tasker
Timeline
Customer Service Manager
Walmart
02.2014 - 09.2025
Medical Assistant
American Family Care, Inc
05.2013 - 07.2013
Associate Degree in Nursing - Nursing
Virginia College
03.2012 - 05.2013