SORAYA SOTO
Riverview,USA
Summary
I am a dedicated professional individual with hands-on experience with a proven track record in customer service, order management, and payment processing. Adept at multitasking in fast-paced environments while maintaining attention to detail and a strong focus on customer satisfaction. I am skilled in managing multiple priorities, resolving customer issues, and providing targeted recommendations to enhance client experience all while demonstrating the ability to handle confidential information with discretion and maintain a professional, welcoming demeanor. I am committed to leveraging my skills to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Currently Seeking Employment
Currently Unemployed
06.2024 - 08.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Server
TopGolf
Atlanta, GA
01.2023 - 06.2024
- Upsell high-margin items, contributing to increased revenue while tailoring recommendations based on customer preferences.
- Ensure a clean, safe, and organized environment by adhering to health and safety protocols and maintaining hygiene standards.
- Maintain a calm, positive demeanor during high-volume shifts, providing efficient and attentive service that enhances guest satisfaction.
- Demonstrate leadership in resolving guest complaints promptly and professionally, ensuring long-term customer retention.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Delivery Driver
Uber Eats
Atlanta, GA
01.2022 - 01.2023
- Consistently maintained a 100% on-time delivery rate, even in high-traffic conditions.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Provided excellent customer service by promptly addressing issues and ensuring positive customer interactions at drop-off locations.
- Managed deliveries with professionalism and attention to safety, ensuring packages arrived in perfect condition.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
Cashier
Sprouts Farmers Market
Atlanta, GA
03.2019 - 01.2022
- Managed high-volume cash, check, and credit transactions with 100% accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Delivered excellent customer service by assisting customers with purchases, reward program enrollment, and product location.
- Took initiative in restocking and organizing merchandise, ensuring smooth store operations.
- Supported business goals by offering flexible shift coverage and helping achieve daily sales targets.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Barista
Shartea
Atlanta, GA
01.2018 - 12.2018
- Prepared a variety of beverages, maintaining consistency in quality and presentation.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled rush periods efficiently by maintaining calm under pressure and multitasking effectively.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Took initiative to clean and organize workstations, ensuring a sanitary and pleasant environment for staff and customers alike.
- Recommended personalized drink options based on customer preferences, enhancing customer satisfaction and repeat business.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Education
High School Diploma -
Bartow Sr High
Bartow, FL05.2018
Skills
- Proficient in operating POS systems and basic office software
- Customer service
- Attention to detail
- Time management
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Multitasking Abilities
- Calm under pressure
Timeline
Currently Seeking Employment
Currently Unemployed
06.2024 - 08.2025
Server
TopGolf
01.2023 - 06.2024
Delivery Driver
Uber Eats
01.2022 - 01.2023
Cashier
Sprouts Farmers Market
03.2019 - 01.2022
Barista
Shartea
01.2018 - 12.2018
High School Diploma -
Bartow Sr High