Lucrisha A Abeyta
Colorado Springs,CO
Summary
Astute Call Center professional offering polished communication skills who brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and a true team player.
Providing detail-oriented and methodical representative offering 5+ years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance. Successful at efficiently handling client inquiries, billing and administrative tasks. Seeking a Customer Billing Representative position where the knowledge and experience obtained may be utilized.
Overview
29
29
years of professional experience
1
1
Certificate
Work History
Customer Service Representative
Qwest Communications
Colorado Springs, CO
06.1993 - 09.1998
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Answered average of 100 calls per day, addressing customer inquiries, and problem solving
Supply Chain Specialist
Lumen/Centurylink
Colorado Springs, CO
10.1998 - Current
- Supply chain improvement efforts through management of carrier relationships, customs activities and international security measures.
- Discovered most reliable and cost-effective shipping methods by analyzing previous shipment data.
- Oversaw and executed duties to manage client correspondence, scheduling and data communications.
- Maintained optimal inventory levels to meet operational requirements.
- Resolved complex issues regarding material handling, and inventory control.
- Improved supply chain customer satisfaction ratings through efficient problem resolution.
Education
Medical Coding And Billing
DeVry University
Naperville, IL 11.2022
Skills
- Billing Systems and Software
- Medical Billing and Collections
- Billing Dispute Resolution
- System Updates
- Discrepancy Resolution
- Billing Data Verification
- Data Communications
- 10-Key Data Entry
- Inquiry Handling
- Statement Billings
Accomplishments
- Use Microsoft Excel to develop inventory tracking spreadsheets.
- Able to type up to 75 words per minute
- 3M Coding & Reimbursement software
- SAP ERP Software
- Field Logistics application
- Microsoft teams
- Outlook
Certification
Eligible to take CCA/CCS exam upon graduation
- November 2022
Additional Information
Commitment to Excellence
- Belia Mata - Supervisor (September 2022)
"Crisha for the last four months has single handedly supported the south colorado springs area in three very busy garages. Juggling these garage locations has not been an easy feat. Scheduling deliveries in these very busy multiple locations has been a challenge that you have mastered rather well. Staging and getting material ready for call outs, inventory, stage aged reports and lots of research. I was very impressed by your hard work and dedication. You have really helped us during this difficult time and your continued support is greatly appreciated. Thank you for your positive attitude! I appreciate all you do to keep Southern Colorado running smoothly, I wanted to make sure you knew how much you are valued and appreciated".
Timeline
Supply Chain Specialist
Lumen/Centurylink
10.1998 - Current
Customer Service Representative
Qwest Communications
06.1993 - 09.1998
Medical Coding And Billing
DeVry University
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