LUCSON FRANCOIS
Homestead,Florida
Summary
Director of Operations and Adjunct Faculty with a Doctorate in Business Administration. Known for leading high-performing teams and creating inclusive learning environments, enhancing student engagement and success. Achievements include significant profitability growth and reduced turnover, demonstrating a commitment to operational excellence and team development.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Adjunct Professor
Miami Dade College
Miami, Florida
01.2017 - Current
- Facilitated increased knowledge and student engagement by designing and delivering student-centered, relevant instruction; optimized levels of student success by adapting to various learning styles; employed methodologies and techniques designed to encourage participation.
- Advocated for student success by advising on pathways, resolving challenges, and maintaining open communication with students and colleagues.
- Inspired students and colleagues through intelligence, enthusiasm, humor, and creativity in teaching methods.
- Developed coursework syllabi aligned with department standards; integrated professional experience into lesson plans; created engaging lectures, discussions, and assignments collaboratively with colleagues.
- Worked to inspire students and colleagues by employing intelligence, enthusiasm, humor, and creativity.
- Remained abreast of innovations, trends, and opportunities related to the various coursework; included engaging in continual professional development to sharpen skills.
- Coordinated dual enrollment programs for students both online and on campus.
- Business Ethics, Customer Relations, Organizational Management, Principles of Management, Introduction to Human Resources, & Organizational Behavior
Director of Gaming
MICCOSUKEE RESORT & GAMING
Miami, Florida
08.2013 - 12.2025
- Results-oriented Director of Gaming Operations with a proven track record of building high-performing teams and fostering a positive work environment while ensuring strict adherence to regulatory standards and safeguarding organizational integrity. Successfully transformed a department culture, resulting in increased employee engagement and improved operational efficiency.
- Oversaw Tribal Surveillance and Tribal Gaming Agency operations, ensuring compliance with regulatory standards and operational integrity.
- Reported failures in compliance with National Indian Gaming Commission provisions, Miccosukee Gaming Ordinances, and applicable laws, safeguarding organizational accountability.
- Inspected surveillance staff and systems, collaborating with tribal chairman to enhance security personnel effectiveness and system adequacy.
- Presented applicants to the TGA Board for approval or denial of gaming licenses, work permits, or gaming vendor licenses.
- Oversaw the hiring of TGA employees and supervised staff effectively.
- Identified key contributions to enhance department performance.
Case Manager Supervisor
SOUTH FLORIDA WORKFORCE
Miami, Florida
01.2008 - 01.2013
- Trained and led team of welfare transitional case managers, assigning cases and supporting senior management in hiring process to enhance team effectiveness.
- Contributed to improved quality of life and self-sufficiency for individual clients and families by interviewing and assessing clients' situations, abilities, and challenges to determine appropriate services.
- Defined and reviewed service plans with clients and conducted follow-up assessments on quality of services; advised on careers, assisted with enrollment in vocational programs and with employment.
- Reviewed client needs to select appropriate cases for support.
- Counseled clients on mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, and medical care, promoting awareness and access to services.
- Complied with regulations while maintaining case histories and preparing reports.
- Encouraged a high school graduate to further her education; client was initially highly averse to additional education, however, through counseling and coaching the client attained her nursing degree; client remains in touch to this day for counsel on life decisions.
- Guided a client through the financial aid and scholarship application process to complete a Bachelor's Degree; client had achieved an Associate's Degree, but was unsure as to how to continue her education without available funds; client earned her degree and teaching certificate, and also remains in touch.
Assistant Manager
Pizza Hut/Koning Corporation
Miami, Florida
01.2007 - 01.2008
- Trained shift supervisors and team members to enhance service delivery and operational consistency
- Coordinated scheduling for shift supervisors and team members to ensure adequate coverage
- Provided customer service to ensure client satisfaction
- Conducted sales forecasting to predict future sales trends
Area Manager, 13 Corporate Locations
CHECKER'S/RALLY'S
Miami, Florida
01.2004 - 01.2007
- Delivered a 12.5% year-over-year increase in profitability for 3 consecutive years by improving revenue 25% across the area and controlling labor and food costs; optimized quality, customer service, and productivity while reducing turnover by implementing total quality control.
- Enhanced knowledge base and shortened learning curve by training restaurant managers, assistant managers, and shift supervisors; managed hiring, promotion, development, discipline, and termination processes.
- Increased local brand awareness through coupon distribution in shopping malls and local agencies; executed marketing initiatives and promotions aligned with corporate directives.
- Performed detailed cost analysis, prepared and evaluated reports, and submitted information to corporate headquarters.
General Manager, Marriott Hotel, Key Largo
GUS' PROPERTY MANAGEMENT
Key Largo, Florida
01.2003 - 01.2004
- Directed all aspects of the property in alignment with the corporate mission; included maximizing financial performance, guest satisfaction, and team development, and meeting or exceeding quality standards.
- Directed property operations in alignment with corporate mission, maximizing financial performance, enhancing guest satisfaction, and developing team capabilities while meeting quality standards.
- (2002-2004)
Education
Doctor of Business Administration - Leadership Organization Concentration
ARGOSY UNIVERSITY
Sarasota, Florida01-2015
Master of Business Administration - Organizational Management Concentration
CARLOS ALBIZU UNIVERSITY
Miami, Florida01-2012
Bachelor of Science - Hospitality Management
FLORIDA INTERNATIONAL UNIVERSITY
Miami, Florida01-2002
Associate of Art - Business Administration
Miami Dade College
Miami, Florida01-2000
Skills
- Training & Development
- Recruiting & Hiring
- Academic Budgeting
- Strategy execution
- Curriculum design
- Curriculum Development
- Student Engagement
- Classroom Management
- Educational Outreach
Certification
- AI Certificate (Claude and Jasper) Coursiv 2026
Timeline
Adjunct Professor
Miami Dade College
01.2017 - Current
Director of Gaming
MICCOSUKEE RESORT & GAMING
08.2013 - 12.2025
Case Manager Supervisor
SOUTH FLORIDA WORKFORCE
01.2008 - 01.2013
Assistant Manager
Pizza Hut/Koning Corporation
01.2007 - 01.2008
Area Manager, 13 Corporate Locations
CHECKER'S/RALLY'S
01.2004 - 01.2007
General Manager, Marriott Hotel, Key Largo
GUS' PROPERTY MANAGEMENT
01.2003 - 01.2004
Doctor of Business Administration - Leadership Organization Concentration
ARGOSY UNIVERSITY
Master of Business Administration - Organizational Management Concentration
CARLOS ALBIZU UNIVERSITY
Bachelor of Science - Hospitality Management
FLORIDA INTERNATIONAL UNIVERSITY
Associate of Art - Business Administration
Miami Dade College