Lucy Boone

• Act as the technical lead for a portfolio of more than 35 enterprise-level merchants across numerous verticals, including fashion, electronics, and ticketing
• Serve as the primary technical contact for new merchant partners during development of their Klarna integration
• Rigorously test new integrations before official go-live to ensure optimal performance and customer experience
• Proactively monitor merchant integrations to identify opportunities for integration optimization by resolving errors, preventing revenue loss, and increasing conversion rate
• With business development representative, pitch new partnership opportunities, such as expanding into additional markets or implementation of new integration features
• Oversee the development of new products and channels within merchant integrations like adding an express checkout option or implementing Klarna within iOS & Android apps
• Captain an internal team dedicated to additional training and education for others working in technical functions

• Lead product demos, discovery sessions, and technical Q&A discussions to educate executive-level prospects on Safe Haven’s data collaboration & security and privacy-at-scale value propositions
• Supported the core account team when pitching Safe Haven to new & existing clients across a range of verticals by creating data work flows and other collateral
• Acted as Safe Haven SME for RFI/RFP requests to win new business
• Designed sales playbooks for account executive use and trained the core Solutions Engineering leads on the Safe Haven platform
• Advised on product issues & enhancements and non-standard product use requests to the product team

• Worked as a client independent ad agency lead for Technical Sales Engineering team
• Provided in-market technical support for the OneView Ad Platform to both new & existing clients via platform demos
• Educated clients & prospects on the value proposition of the combined dataxu + Roku identity graph
• Interfaced with product and engineering teams for product feedback and issue resolution
• Worked with third parties such as mobile measurement partners to implement and test solutions within the platform

• Oversaw 50+ new website launches for clients, and handled a large portion of company operations
• Managed DNS for 2000+ websites
• Trained end users and managed all technical aspects of new website launches for accounts above $100,000 in revenue
• Performed technical discovery for enterprise-level prospects ($150,000 - $1,200,000 in revenue)
• Received technical escalations from Support team
• Ad hoc report building & analysis for Sales, Sales Operations, and Support

• Acted as the bridge between the sales & support teams, and the engineering team to help define product roadmap and feature enhancements
• Investigated, documented, and escalated new and existing platform bugs or improvements to maintain site stability
• Worked directly with clients to resolve technical issues, and educate internal & external clients alike within training sessions
• Lead responsibility for Salesforce needs (reporting and updates), and the development of new Salesforce processes or uses

• Implemented websites into code based on layout from design team
• Front end development in HTML, CSS, and JavaScript, using additional technologies and languages such as PHP, as needed
• Backend development executed as client need dictates
• Oversaw all projects for development team, assess and dictate timelines, and keep design team and management updated on progress

• Promoted to Strategic Account Manager
• Managed $21 million in account revenue in the East Coast and Southeast marketplaces
• Life cycle management for 20 - 35 merchants/week from deal prep to successful implementation of their online campaign
• Provided technical support for web and mobile products to merchants utilizing the platform
• Negotiated new contracts with featured merchants, generating $100,000+ GP for company
• Became the go-to person for resolving complex issues within the merchant set of tools

• Provided full service while upselling a variety of products and services to merchants
• Assist with the development of the Merchant Services department by coaching, evaluating, and developing new hires; coach and mentor for dozens of teammates and coworkers
• Helped develop self-service tool for Groupon and acted as point-person for 60 person team

• Advanced to Client Services Analyst I as an extension of Data Validation Associate duties
• Managed, executed and reported on special projects and analysis for Client Services, Operations, and Marketing departments

• Built and maintained working relationships with external business partners in support of our clients
• Analyzed and input extensive data sets in support of freight cost analysis initiatives

Dev Bootcamp was a 19-week intensive training program for aspiring web developers, specializing in Ruby, Rails, HTML5, CSS, Test Driven Development, Object-Oriented JavaScript (AJAX, JQuery), Git and Source Control, Heroku and Agile Development.