Lucy Carroll
Watertown,CT
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Waitress
Imperial China Buffet
Watertown, Connecticut
07.2023 - Current
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for drinks and delivered them to guests.
- Stocked and accounted for sodas, sauces, cups, tea, and napkins.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
Cashier
G’s Burgers
Watertown, CT
11.2022 - 11.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting deals to increase sales.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Watertown High School
Watertown, CTSkills
- Safe Food Handling
- Order Accuracy
- Menu Recommendations
- Customer Service
- Menu Memorization
- Upselling techniques
- Payment Processing
- Sales Techniques
- Table Bussing
- Cash Handling
- Supply Restocking
- Complaint resolution
- Food Running
- Table Setting
- High-volume dining
- Greeting guests
- Team Collaboration
- Item promotion
Timeline
Waitress
Imperial China Buffet
07.2023 - Current
Cashier
G’s Burgers
11.2022 - 11.2023
Watertown High School