Lucy Castellanos
El Paso,TX
Overview
5
5
years of professional experience
Work History
Optician/Sales Associate
Americas Best Contacts And Eyeclasses
Oceanside, CA
04.2025 - 07.2025
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Calibrated segment heights, vertex distances, and pupillary measurements to tailor eyeglass orders.
Optician/Sales Associate
Eyeglass World
Oceanside, CA
10.2022 - 12.2023
- Calibrated segment heights, vertex distances, and pupillary distances to tailor eyeglass orders.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Sales Associate
FedEx
El Paso, TX
01.2020 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Pebble Hills High School
El Paso, TX06.2018
Skills
- Customer service
- Insurance verification
- Optical measurements
- Computer skills
- Repairing glasses
- Optical dispensing
- Insurance billing
- Adjusting eyewear
- Retail sales
- Progressive lenses expertise
- Transaction processing
- Frame selection
- Provider training
- Teamwork
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Reliability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Optician/Sales Associate
Americas Best Contacts And Eyeclasses
04.2025 - 07.2025
Optician/Sales Associate
Eyeglass World
10.2022 - 12.2023
Sales Associate
FedEx
01.2020 - 12.2020
High School Diploma -
Pebble Hills High School